ComplaintsforAcadia Jewels
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Complaint Details
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Initial Complaint
12/12/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased a ring on July 26, 2023 at the store. I was wearing the ring and on November 16 I noticed the stone fell out and I found the stone but the stone broke. I tried to get the stone into the setting again but I could not. On November 17 I found the receipt and I called their store, left a message on their answering machine and sent them an email, On November 30 I again contacted them by calling their store and leaving a message on their answering machine and sent them an email. On Dec 2 I sent them another email and I sent them a message via their store web site. I still have not had any contact with them. When I contact the store I just get a voice mail no response. I will continue to try to reach out to them. Maybe they took November and December off but I would think they would reply to their email messages. Today I sent them a message on their ******** page and I left a message on the stores answering machine. They have multiple addresses and phone numbers. ********************************************* both are in ******************** phone numbers are ************ or ************. web sites are ***************************** and www.acadiajewels.comBusiness response
12/17/2023
Hello,
This customer purchased a ring from ** on July 26, 2023. The ring got damaged and the center gemstone fell out. Because we have a six month manufacturer warranty, we have offered to repair the ring for her at no cost. As you can see in the email we have asked the customer to mail us the ring so we can repair or replace it for her. Thank you for bringing this to our attention. We are handling this pending the arrival of her ring to our store. Once we receive it we will assess if we can repair it or if we need to replace it with a new one.
Have a nice day.
Best wishes,
Acadia Jewels
Customer response
12/18/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
********************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.