ComplaintsforA Plus Classic Bathtubs
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Complaint Details
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Initial Complaint
08/03/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I contacted the company looking for a patch and reglazing services for a fiber glass tub. That request got lost in translation somehow and ended in just being a clunky white tub patch/inlay.I was charged $1200 for a $100 patch with foam underneath the crack and this job took 2-3 hours max.Before he left he noted the corner was not full sealed down and asked for a weight. Which he then said the corner looked fine but it was not.He pressured me to sign the receipt before looking at the repair work. My mistake.I gave the tub a few days and did not touch or pull at it. I did apply the weight he had asked for on the corner that was not sealed down. That corner is still not sealed, and I am not comfortable that I wont have another ceiling leak from the crack.When I texted my concerns with the patch and asked for a refund it was rebuffed and I was accused of causing the issue with the work. I texted again asking for my money back and havent heard anything.Kind of shady practices and workmanship.Customer response
08/14/2024
I have not heard from the business in response to my complaint.Business response
08/21/2024
See attached responseCustomer response
08/21/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
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FAQ
Regards,*******
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.