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ComplaintsforRoofing Solutions of Portland
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Complaint Details
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Initial Complaint
08/23/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
We live in a 90-year-old log cabin that needs a new roof. In January we signed a contract with Roofing Solutions , after they had viewed the property and taken measurements, for a standing seam metal roof to be installed over insulation. At that time, we made a down payment of $13,677.30, a third of the total cost of the contract. Work was scheduled to begin in March. The start date then became May 1. When Roofing Solutions arrived with scaffolding and some of the materials on May 12th they informed us that the structure would not support the new roof and that it would be necessary to get the advice of a log cabin expert. The expert and Roofing Solutions personnel visited the cabin on July 8th. The cabin expert drafted an assessment on July 24th, which I received from *************************** of Roofing Solutions after telephoning him to inquire on August 8. It is a useful document, but does not present a plan or a breakdown of costs and steps to proceed. With the end of summer approaching, we have asked Roofing Solutions to retrieve the materials left on site and refund our deposit so that we can try to find a solution to our leaking roof before winter arrives. Unfortunately, we have only had more promises to get back to us.Customer response
09/03/2022
I have not heard from the business in response to my complaint.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.