13 Customer Reviews
Review from DAVID O
1 star08/10/2024
Purchased some pain relief gummies but in a confusing online checkout process they added extra products, adding $100 to my order value. Called customer service but no-one picked up. I requested order cancellation by email - they responded that they had cancelled my subscription but not the order. Er....what subscription??? They had subscribed me to monthly orders without my knowledge! By now extremely worried, I reported the transaction as a scam to the bank: they reimbursed me and changed my debit card number. Today, the order arrived so I have returned it at my own expense, using registered mail. Overall - a troubling and scary experience. Business practices at best unethical, at worst a scam.Review from Natasha Y
1 star07/05/2024
0 stars. 20 gummies $60 + tax.Gave me gas and an upset stomach.Save your money, this is not a reputable brand..
Twin Elements Response
07/08/2024
Hello *******,
We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
As a one time courtesy, we went ahead and issued a full refund as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is canceled and you won't receive any further charges.
Thank youReview from Ed G
1 star06/02/2024
Unethical trade practices. Initially ordered a promo for $39.00. Credit card was charged $198.00. I have now received 5 more bottles which I did not order. The packing slip does not indicate the charge. If I am not refunded all sums charged I will turn this over to the office of the Attorney General for the states of ************** and *****.Twin Elements Response
06/05/2024
Hello,
We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $198.70 today. You should expect to see the credited amount in your account within the next 5-10 business days.
Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.Review from Richard W
1 star05/22/2024
I received product that I never ordered. I tried to call to understand why, but they want so much information it felt like a phishing scam so I hung up. I have no idea if the product is safe so I will throw it away. If I see a charge on my credit card that I did not authorize, I will dispute it. What a joke! Stay away!Twin Elements Response
06/05/2024
Hello,
We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
As a gesture of goodwill and as a one-time exception, we have decided to issue a full refund of $149.91 through an electronic check. This refund has been processed, and you can expect to receive an email with further details within 7-10 business days.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding in this matter. Should you have any further questions or concerns, please feel free to reach out to our customer support team, and we will be more than happy to assist you.
Thank you for your patience and cooperation.Twin Elements Response
06/06/2024
Hello *******,
We do apologize for any inconvenience this may have caused you. We would like to confirm that your Twin Elements subscription has been canceled on 05/23/2024. Rest assured, you won't receive any further charges.
Thank youReview from Cynthia C
1 star05/09/2024
We ordered a product for cbd gummies for male enhancement and what we received wasn't what we thought we purchased. I have been unable to contact them through the customer service line or the website provided on the packing slip. Just want to return for a refund of product. We have disputed this with our credit card company so are awaiting results from that. Also didn't see the monthly subscription so had to change billing card number so no future charges.Twin Elements Response
05/14/2024
Hello *******,
We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
We issued a full refund on 05/10/2024 as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is canceled and you won't receive any further charges.
Thank youReview from Byron O
1 star04/14/2024
They automatically charge you for subscription even though you don't sign up for it. They say you have to cancel in 30 days or they will charge $120. Cancelling is fine, however how can you cancel when you cannot login and no account. They have no phone number, no email, no way to cancel as no way to set up account to cancel. Reported to bank and the bank refunded the money. The product doesn't work but that is besides the point. Working or not working not a big deal but embezzle money from your bank account is a big deal.Twin Elements Response
04/17/2024
Hello,
We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
Unfortunately, we are unable to locate an account for the consumer. Please provide the name/brand of the products and some information for us to be able to look up your account (name, address, phone number, email address the order is under).
Thank you.Review from Monet S
1 star03/20/2024
I too returned my product unopened with a RMA number. Still waiting for refund. Called customer service number I called to cancel my subscription and its disconnected!!Looking for new phone number to call.Twin Elements Response
03/25/2024
Hello,
We sincerely apologize for the inconvenience that this situation has caused you. Regrettably, we are unable to find any records of your account within our system. To expedite the resolution of this matter, we kindly request you to provide us with essential details such as your account name, number, order ID, or any other relevant information. This will enable us to promptly address your concerns and provide a satisfactory solution. Thank you for your understanding and cooperation.
Review from Allen S
1 star03/07/2024
I would not recommend this company to anybody! This is a scam, they are crooks and their product does not work. Their customer service is the worst Ive ever dealt with and everyone that I talk to was more argumentative than they were at trying to help. I should have done more research before I ordered. Everything I find on the Internet are complaints similar to my experience I ordered five bottles of gummies on a one time purchase. The following month I received a bill on my credit card for another five bottles. Come to find that they had automatically put me on a monthly subscription.First time I called explaining this was supposed to be one time order, and I wanted to return them for a full refund. They offered me 30% off, and when I told them no they offered me 50%, another no I do not want these they offered me 70% off. After saying whats so hard to understand about I do not want these, and that I wanted to cancel the subscription, they finally canceled but hung up on me before I could do a return. The second time I called they again offered me discounts to keep the product and I explained I did not want them. I just wanted to return them for a full refund. Again on the phone for a very long time finally got an RMA number and was advised on the process to follow for the return. About a month of waiting after returning the product and not seeing a refund on my credit card, I had to call again a third time. I was told that I would be charged $50 restock for sanitizing bottles that were still in the original package that had not been opened. (Well thats what I think she said. All three people I talked to were very hard to understand.) I disputed that and they did take it down to $25 restock fee however, I am still waiting to see the refund reflect on my credit card statement. .Twin Elements Response
03/11/2024
Hello *****,
We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program.
We value our customers' feedback, and we apologize if there was any confusion regarding our return and refund policy, specifically the restocking fees associated with returned items.
While our policy does outline restocking fees for returned products, we recognize that your situation may have warranted a different approach. As a one-time courtesy and to ensure your satisfaction, we waived the restocking fees and issued an additional refund of $25.00 to your account today. You should see the amount credited to your account within 5-10 business days. This refund is in addition to any refund you have already received for the returned product.
We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.Review from John G
1 star02/06/2024
Rip-off joint. I tried to return for a refund, but I did not get the refund.Twin Elements Response
02/07/2024
Hello,
We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $179.91 today. You should expect to see the credited amount in your account within the next **** business days.
Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.Review from Albert R
1 star01/12/2024
Twin Elements Is a scam. I ordered 5 bottles of 25 count gummies, there add showed 25 count. When I received them I got 5 bottles of 20 count little one quarter inch cubes. They only have a 30 day warrantee, 100% refund, and it took 12 days to get them. It would not of surprised me if they figured I only had 18 days left to ask for a refund. I tried them for several days and noticed nothing. I then felt this was a scam as they say Dr. **** and Dr. ** promotes them and I know that to be a LIE. Being diabetic and the cube tasted like a sugar cube, I asked by phone before the 30 days for a 100% refund to my credit card. It took several calls over a couple days before I got a person. The lady I got was hard to understand. There 100% refund in 30 days is a LIE. The first thing she offered me was 30%of the $198.70. I refused and she argued with me. After some time she came back with 40%. I again refused and then she came up with 50%. Was afraid of getting nothing, told her I was not satisfied but put 50% [$99.35] back on my card. Order conf. #***F7A9D26 *********************Twin Elements Response
01/16/2024
Hello ******,
We do apologize for the confusion. We would be more than happy to clarify any misunderstanding with your order. You can get this discounted price of $39.74 if you will purchase a bundle, the more bottles more discounts you can get. The deal is $198.70 for 3 bottles so each bottle is $66.25. We are including 2 free bottles in that package so that brings the price down (divide $198.70 by 5) to $39.74 for each bottle.
We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion.
As per checking, your account was canceled and refunded 50% on 12/16/2023 as you agreed to keep the products.
Rest assured, you won't receive any further charges.
Thank you
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