ComplaintsforUnited Ag & Turf NE, LLC

• Initial Complaint

  02/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We contacted United Ag and Turf to have a tractor picked up and evaluated for repair. When we were contacted by a representative for the company, the quote we were provided was more than the tractor was worth new (the model was still on the market). I then asked whether they could scrap it for parts and they said they could. I asked that they apply the balance of what they could scrap for parts to the balance that they still intended to charge us for assessing the tractor, mind you the amount they were charging for the assessment of repairs was $207.38. There is no possible way that the tractor was worth less than that, even as scrap. They refused though they did keep the tractor for scrap/parts. To this day have been repeatedly calling my wife demanding payment on the original bill. As I have refused to pay, they are now even charging interest. This is ridiculous, and a money grab. Buyer beware.

  

  Business response

  02/15/2024

  Customer was contacted by General Manager ******************* of ********** ** on 2/14/24 to discuss the pending charges for services rendered to ******************************* in September.  The current charges are for pickup and delivery and 1 hour of diagnosis to determine the cause of the lawn mower not functioning properly.  The machine had not been used or started in 3 years.  A quote was provided to repair the tractor, which exceeded the current used value of the lawn and garden tractor.  When the service department reached out to the customer, the customer elected to not repair the machine.  There was communication about scrapping the machine.  What may have not been explained effectively or understood was the cost for pick up and the diagnosis to determine what was wrong with the machine, which is the current charge.  The General Manager has credited the account and eliminated the charge and will be forwarding appropriate paperwork to dispose of ************** lawn tractor.  **************** was pleased with the elimination of the charge, and was thankful the ** had reached out to discuss.

  Customer response

  02/26/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

• Initial Complaint

  09/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I dropped off a push mower for repair in June. The service guy told me I needed a new engine and wondered if I would be interested in a used engine. I told him I didnt want to pay more than what the mower was worth. When it was time to pick up the mower I didnt watch them put it in my truck but when I got home I realized it was not my mower. I immediately called him back and told him this wasnt my mower. He acted as if he didnt know what I was talking about. I told him I purchased the mower from my uncle a couple of years ago and that he found the paperwork with the serial number and then he suddenly knew what I was talking about. I told him I agreed to a used engine but not someone elses used mower. I told him I want my mower back so I brought the other mower back and picked up mine. I double checked the serial number and took my broken mower home. He gave back the $100 for the used engine after numerous phone calls but they are now trying to collect payment for the labor which was $375. I had paid it with my credit card when I picked the wrong mower and once I realized my mower was never fixed I asked my credit card company to deny the charge which they did. They are now trying to collect the $375 which is now over 60 days old and now the bill is $432.11. I called him a couple of weeks ago and asked him to look into it. I have not heard from him. I had someone else look at the mower and it was never the engine. It was the carburetor which cost $12. I honestly do not think they even looked at it and it just feels like they were trying to take advantage of me thinking I would not notice a different lawnmower. Is there anything I can do?

  

  Business response

  09/11/2023

  After discussion with the Service Manager in regards to this complaint, the owed balance has been removed from the customers account.  There is currently a zero balance on the customers account.  No further collection notices will be forwarded to the customer.  

  Customer response

  09/11/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

• Initial Complaint

  08/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased a landplane and rock rake for our tractor in April. We have been making payments on it but have not received it. The rock rake was sold to someone else and our account was eventually credited, but we still have not received the other piece of equipment. We were last told on 8/10/2023 that the equipment was in stock but their invoicing department has to email the warehouse to get it released. We have tried multiple times to call and talk to people. The customer service is awful and we can't get anyone to assist with having this equipment that we are paying for released to us.

  

  Business response

  08/24/2023

  Reviewed complaint with location involved.  Customers purchased a piece of equipment that was not in stock at the time of purchase.  Communication errors resulted in a delay to have the landplane delivered to the Fairfield location where the customer would pick up the piece of equipment.  The landplane was delivered to the Fairfield location on Tuesday, 22 August, 2023.  ************** was notified the equipment was available for pick up.  I personally called ********************* today to confirm he knew the piece was present at the dealership and ready for pick-up.  ************* confirmed he knew and stated he would pick it ** in the next few days.

  Customer response

  08/24/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  08/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I would like the value of my chainsaw refunded to me. I brought the saw(14 year old Husky 20") in for repair when it wouldn't start in early 3/23. They kept the saw for 4 months to repair it. I received no calls on progress or potential cost of repair until it was ready for pick-** in late 6/23. The bill was $393.33. The saw at best is worth $150. I bought it new 14 years ago for $350. The bill included a new bar which I never requested but the service person I spoke with stated that it was documented(in her paperwork) that I wanted a new bar and therefore it happened. It never happened. I did ask for a new chain to fit the saw which was a $27 item. Therefore, the labor charge for the repair was over $300. I told them that I would be crazy to pay $400 for a saw that at best is worth $150. I told them to keep the saw. Now that I think about it, I believe that I should be refunded the value of the saw ie: $150. That is my request. It should be noted that this all occurred in Colchester, ** ***** at their store that they recently purchased from ******'s Mower Shop. It did not occur in *****.

  

  Business response

  08/16/2023

  This response is in reference to Complaint number 20442986.  The ********** location has reversed the repair order to zero, so there is no balance due for repair authorized or unauthorized to the customer.  A request for check payment to *** ******* was submitted in the amount of $150.00 per his request, for his quoted value of the saw.   The chain saw can be picked up at the branch within the next 30 days.  After 30 days (Sept 16, 2023), if the chain saw had not been collected by the customer, it will be disposed of with no further action require by United Ag and Turf.  

  Customer response

  08/17/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

• Initial Complaint

  03/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of purchase: 06/09/2022 Cost $2,695.00 Peco Model TL- 10 Debris Truck Loader The machine was delivered with a seized engine. The manufacturers requirements, as shown in attached manual page were not followed. It appears that the merchant ran the engine without the required engine oil, which caused the engine to size and become inoperative making the machine useless. Merchandise awaits pick up. The merchant has not been interested in resolving problems associated with this purchase. Receipt number: *******

  

  Business response

  03/06/2023

  In  regards to the above complaint, the customer purchased the **** Model ***** Debris Truck Loader from out ***** ** location on 6/9/22.  The customer picked up the machine for this location and the machine was started while the customer was present to ensure the customer understood how to properly operate the machine, which is standard procedures when customers are picking up new equipment. On or about 7/10/22, customer called the Service Dept. to obtain information on how to properly install the handle on the pick-up hose.  *********** Dept. invited the customer to come buy the shop and a Technician would do it for him at no cost.  The customer arrived, the handle was put on and the customer left with the Debris loader. During this visit, no mention of the engine have any issues was discussed by the customer since it was picked up on 6/9/22. There has been no communication from the customer as of today that there was an issue with the engine on this machine. The machine in question has not been returned for repair nor has it been returned to the store at any point.  Standard warranty for this machine is 1 year, if a complaint had been brought forward, the machine would have been diagnosed and determined if the issue was covered under warranty.  If it was not covered, we would have provided a detailed estimate to repair the machine that the customer could elect to peruse or not.  We would gladly inspect the machine to determine the root cause of the complaint and provide solutions to resolve the issue.  Without communication from the customer, we would not know there was an issue with the machine.  

  Customer response

  03/07/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  

  
  Date of purchase: 06/09/2022 Cost $2,695.00 Peco Model TL- 10 Debris Truck Loader The machine was delivered with a seized engine. The manufacturers requirements, as shown in attached manual page were not followed. It appears that the merchant ran the engine without the required engine oil, which caused the engine to size and become inoperative making the machine useless. When I tested the machine back in November 13th the week before Thanksgiving and did not start it was seized. I called  my credit card company on that Wednesday. I file a dispute  with my card company back in last year November. Merchandise awaits pick up.The merchant has not been interested in resolving problems associated with this purchase. Receipt number: *****. All of the documents and attach again are  proof what to the machine. Clarify this I want the machine return including schedule pickup to pick it up. In addition to that  I want a refund including the expenses put back on my credit card. Is no need for repair.

  Regards,

  ******

   

   

   

   

   

  
  Regards,

  ******

   

   

  

  Business response

  03/08/2023

  This machine is typically something that is used shortly after purchased if not immediate to load debris, typically leaves in late summer.  The machine was purchased by the customer on June 9, 2022, but a claim to his credit card company was not made until December of 2022 per the attached.  If the machine did not work  as stated, why was the dealership not notified of any issues.  The customer had been to the dealership on 2 other occasions, once to pick up the machine and then a month later to have the dealership install the handle on the hose.  If there was no success on the customers part to communicate to the dealership, why didn't the customer simply drive back to the dealership to communicate the stated issue?   In the mentioned owners manual, it is stated that the owner should check the oil prior to starting the machine EACH time the machine is used.  Small engine do use oil over time while running and the oil levels must be check before each operation.  There is no way for the dealership to effectively monitor what the customer does or does not do in regards to operation, service or pre inspection prior to operation This unit does not have GPS capabilities, nor is it equipped with any type of module for tracking engine performance.  The only way the dealership would have any knowledge of any operating issues would be for the customer to communicate that to the dealership .  Current photos of the machine including the hose, main body and the engine would be helpful in determining if the machine was ever used.  If the engine was defective as suggested, there would be no wear or any usage indications of the machine.  The customer has been in possession of the machine for 10 months, returning it for a refund is not a practical option, however, inspecting the machine to determine the root cause of the suggest failure is.  If the engine failed as suggested, an engine failure analysis per ****** and ******** guidelines can be preformed to determine the root cause of the suggested failure.  Please provide requested photos.

  Customer response

  03/13/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  

  A detailed response will be forwarded shortly.

   

  Regards,
  

  ******

   

   

  Customer response

  04/11/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

   In my response to the business answer to my complaint, I noted that the machine at this issue is operated by an internal combustion engine, if the engine can not operate, the machine can not operate. The machine is not in the exact condition that it was delivered. Government regulation require that when internal combustion engines, including machines containing them are shipped from the manufacturer they can not contain fuel or lubricating oil, the portion of the operators manual I forwarded my complaint states that failures to add the proper amount of lubricating oil will cause the engine to seize and non-operable and non-repairable. The apparent lack of proper lubrication cause the engine seize when the dealer "test ran" it. 
  At no time did I operate the subject machine, because a seized engine will not, and cannot start. The piston can not move in the cylinder. The "test run" destroyed the engine. This is the reason that automobiles have a oil pressure gauge of oil warning light. If requested, I will provide a sworn affidavit attesting to the facts that I have presented. 
  

  
  

  

  Business response

  04/25/2023

  
  
  Please attached reply to complaint number ******** ********************************
  
   
  
   
  Thanks,
  
  ****
  
   

  Customer response

  05/01/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  

  I, ***************************, Region 6 Director, make the following statement on 4-18-23.

  The machine in question was ordered for the customer and arrived at the Dover location on or about 8 April 2022.  Customer purchased a Peco Model ***** Debris Truck Loader from the *****, ************* locations on June 9, 2022. *********************** was the salesman that finished the sale that was started by *********************, who left the company before the sales was completed.  **** has stated that the customer was called,that the pre delivery inspection was completed and the machine was ready,customer could pick it up at the Dover store. The machine was started for the customer and the operation functions were reviewed with the customer.  The customer requested to assemble the hose assembly himself.  Customer paid for the machine via Credit Card and left with the machine.  As recalled by ****, the customer returned on or about 20 July 2022, requesting assistance with assembling the handle on the hose unit.  **** assisted the customer with the assembly at the store.  Customer loaded the hose assembly and left.  No communication took place with the customer again until receiving a ********************** Complaint #******** on 1 March 2023.  At this point the customer has had the machine for 8 months with no known issues, no communications with the dealership.  Enclosed with the  BBB complaint was an attachment from ****************** Dated 1 December 2022, disputing the original charge of $2695.00.  The document stated by the customer that the machine was delivered with a seized engine, and that the merchant (United Ag and Turf) was not willing to resolve the issue.  This document was presented to the Dealership on 1 March 2023.  There has been no communication in regard to this customer or the mentioned machine nor has there been any service requested or performed on the machine in question.
  
  I responded to the BBB complaint on 6 March 2023 and 9 March, 2023.  In the response, I stated that we would gladly inspect the machine to determine any issues and provide solutions to repair the machine to factory specifications.  The warranty process and the requirement to determine the root cause of the suggested failure was also explained.   Requested the customer provide photos, since no communications had been made to verify, we were talking about the same machine that was purchased and validate any usage in the past 8 months.  If the engine failed as described, the machine would have no wear or any signs of usage.  Again, no communication ever took place for us to know the machine was having running issues as described by the customer.  On or about 6 March, I tried to contact the customer via phone and was hung up on when I identified myself.   I nor any employee at the Dover location has had any contact with the customer since 20 July 2022.
  
  The warranty period has since expired.  If communication was forthcoming, as defined in the BBB response to the customer, we could have looked at the machine and determined the root cause of the described issue and addressed the issue.  Engine failure analysis would have been conducted and submitted to ****** and ******** for determination of root cause of said failure.  Per the below statement on page 6 of the Operators manual, if the engine was run without oil and failed, the damage to the engine would not be covered under warranty.
  
  As mentioned on page 6 of the Operators manual, as the customer has pointed out, the engine is shipped from ****** and ******** without oil.  Equipment manufacturers and dealers may have added oil to the engine. Before you start this engine for the first time, make sure to check the oil level and add oil according to the instruction in this manual.  If you start this engine without oil, it will be damaged beyond repair and will not be covered under warranty.  This is the cause of the problem. The machine was delivered with the engine seized. The Failure of the dealer to follow instructions is the cause of the failure. The purchaser, at no time attempted to start the engine. Because the engine was delivered in the seized condition, The purchaser could not damage an already inoperative engine. 

   

  
  
  Per the owners manual, it is the responsibility of the operator to check the engine oil before EACH operation to ensure the proper oil level is maintained.  Once the machine leaves the premises, there is no way for the staff at United to check the oil levels or determine if the engine needs oil added as suggested in the operator manual.
  
  We have given the customer several opportunities to bring the machine in and have it diagnosed for correction but was only provided the option by the customer to come pick it up and return for a full refund 8 months after purchase.  We requested photos from the customer through a response to ******************** complaint, which were never provided.  The customer wants his money back, but I feel for whatever reason, does not want us to look at it.  Feel that this customer bought the machine,used it for the fall clean up, possibly damaged it, no longer needed it when the leaves were gone and id requesting a refund on a machine he has had for a year.  If there was an engine issue from the beginning, he had been to the dealership on 2 occasion between 9 June, 2022 and 20 July, 2022, surely he could find his way back to the dealership if he paid over $2600 for a machine that did not run sooner that the 1st complaint received on 1 March, 2023 or even before he requested the Credit Card refund on 1 December, 2022. 
  
  
  

   

   

   

   

   

   

   

  
  Respectfully,

  *******************************

  Owner
  

  Eagle Lawn Service 

   

   

   

• Initial Complaint

  01/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a **** Deere 738 garden tractor 5 years ago from united ag and turf in ****** *****. And since my purchase I have united ag and turf come out twice a year to maintain and service my tractor and equipment (mower deck, and snowblower. November 13,2022 I had them come out service my tractor and put snowblower on. This service cost me over $700. dollars. When I spoke with the tech he asked if I had any oil leaking at any time. Which I had not. He proceeded to tell me that there was a problem with the oil drain valve. Well 12-1-22 I called them to advise them my tractor started leaking oil. And asked how could this happen when they are the only people that work on my tractor. The service department could not answer that and made appointment for my tractor to go in shop for repair. **** I called and asked what this would cost me and *** the woman I spoke with quoted me around $720.00. I again asked how this could happen and still no answer. I asked to speak with general manager ***********************. I asked him to explain to me how this happens when they are the only people that work on my tractor. After I got upset he said that the valve could of been over tightened and caused the leak. He said he would come and get my tractor and take care of it which he did. No charge to me. 12-30-22 called ag and turf again as my tractor still leaking oil. Made another appointment for 1-3-23 for my tractor to go back in the shop for repair. 1-4-23 *** from ag and turf calls me to advise that the oil filter was not tightened and this was the problem. Again no charge to me. 1-10-23 my tractor still leaking oil. Called to ag and turf to advise left message for call back, and also sent e-mail to **** in service department with picture to capture oil leak. This will be the fourth time that I have had to contact them for this problem. Again they are the only people that have worked on my tractor and I do not understand if they are professionals in this field why are they so careless as to not even tighten the oil filter or find problem. Please help. Respectfully, ******

  

  Business response

  01/20/2023

  Thank you for bringing this matter to our attention. We are sorry for any inconveniences that you have experienced with our service department. They have attempted to contact you to resolve this complaint. We are offering to bring your machine in and perform the needed repairs free of charge. We strive to deliver excellent customer service.

  
  If you have any further questions or concerns, please do not hesitate to contact us.

  
  Sincerely,
  United Ag and Turf

  Customer response

  01/21/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  12/13/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This is not the first time we make a complaint, we bought a gator side by side and it has been more at the dealers than at our house this machine is not reliable at all I got stuck with it and had to walk a mile and a half where we had no phone reception I have MS we use this machine to guide hunters, elderly hunters, I make payments and I cant even use it its at the dealers again I want them to reimburse the money I have put in it.. keep the machine we will go somewhere else where we get better service.. 30000$ machine and we cant use it!! And I dont want this to affect my credit score.. its obviously a lemon!!

  Customer response

  12/23/2022

  I have not heard from the business in response to my complaint.

  

  Business response

  12/29/2022

  The machine was first brought into the dealership on 5/20/2022.  The machine was brought in again on 7/19/2022 and 9/29/2022.  The machine was over-heating, and had several other issues.  The drive shaft, CV joints, clutch, water pump gasket, electrical harness and spark plug wires were replaced.  In addition, the head gasket was replaced.  The causes of the failures were not warrantable and the warranty expired July of 2022.  The causes of the failures were lack of maintenance and abuse.  The ENTIRE bill was absorbed by UATNE in the amount of $ 5396.  The customer was not charged for any of the repairs.  The customer has also attempted to trade the machine and we are currently working with him on a trade.  We do not feel that we are responsible to refund or replace this machine.  We will continue to work with the customer to find an acceptable solution to this problem.

  Best Regards,

  *****************

  VP of Operations

  Customer response

  01/03/2023

  Never spoke we ***************** nor were we made aware of them workin on a trade with ** , called AG and Turf in ************ and they never heard that either,, our machine was brought in befor May unlike what ************* is saying we have asked for records from when we initially brought it when it was ********************************* and we are told they cant access those records anymore wich I dont believe..This machine is a lemon..its not reliable and we continue to make payments and its in the shop more than in our home.. and we need it we live 2 miles off the main road we are very disappointed and are ready to get our attorney involved!!this machine has been more in the shop than our house we have done maintenance in it unlike ************* is implying , and this machine has not been abused it has been used for work at our barn and sugar house..and it has been maintained with regular maintenance alsi

• Initial Complaint

  07/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I called United AG inter for some service on a hay Baylor and the guy said let me see where my mans going today he came back to the phone and told me oh hes going right by your place Ill have him stop in it took him literally five minutes to fix what was wrong with it and I Theyre charging us ****** labor and $128.70 for miscellaneous this is ridiculous We dont mind paying the $170 I believe theyre taking advantage of the elderly he 82 years old Please help if you can thank you very much

  

  Business response

  08/22/2022

  The original complaint was dated August 4, 2022.  The complaint was received by the HR **** and forwarded to the Fairfield Store on 8 August 2022.  After a search for the customer information, it was determined that the customer had used the Union Store for service.  The complaint was forwarded to the Union Store for action on 16 August 2022.   Upon receiving the information from, ***********************, General Manager of the ******** store directed his Service Manager to reach out to the **********. *** contacted ********************* to discuss the issue and was told by ********************* that she did not feel they were billed properly and did not understand why she was charged a mileage charge. ********************* stated she did not feel that a mileage charge was appropriate in this case because she was advised at the time of the initial call that the Technician was in the area and could come to their location and complete a service call.   The Service Manager explained the billing process to *********************, and the fees associated with requesting a service call, to include the hourly rate and the travel time to get to requested service calls.   The Service Manager and General Manager agreed to waive the milage fee on this service call, and ********************* agreed to pay for the repair cost.   ********************* also told the Service Manager that she would retract her complaint and give us a Four-star rating.  When reviewing the website, United Ag and Turf is unable to locate the above complaint and are unsure if the complaint still exists.  I would be happy to provide any additional information regarding this complaint.  At this time, ********************* has paid the portion of the bill she agreed to pay, understands the fees that are associated with on the road Service Calls, and was appreciative of the service call to get her husband machine repaired.  Again, please contact me if any further information is required/requested on this matter. 
  
   
  
  Thank you.
  
   
  
   
  
  *************************** | Region 1 Director

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩