ComplaintsforFranklin Chrysler, Inc.
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Complaint Details
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Initial Complaint
08/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My mother's car who is elderly in her 70s has been there for 66 days as they say waiting on a module. She bought her jeep Cherokee there. They are telling her they are waiting on the part. It all started when she went to get her winter tires off and notice it was in 4 wheel drive and would not come out. Her name is ********************************* I think it is a 2014. They used to have loaner cars but tell her they don't she has always had them do all service work on this jeep. This seems excessive time and am wondering if they are giving her the run around possibly because of her age. Thank you for any help you can give us
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.