ComplaintsforMattson's Flooring-Window
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Complaint Details
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Initial Complaint
08/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
After not getting anywhere with ********** and ****** I decided to go to a smaller " ************** .Whole house floor put in July 5th ( 15 hours puking and getting high on my dime and floor left unfinished ) .I hired the flooring company, I overpaid for the product/service but was in desperate need of a floor so I could move into my house so I paid it and this is where it started to go downhill.The installers, who are not employees of the company but outside contractors basically that they pay to install their flooring. Within 20 minutes of them arriving, one was outside throwing up all over my lawn and this proceeded to happen all day into the night. I went and asked the one in charge about sending her home and was advised she didn't want to go home. Seems like the boss should have made her go home and not let her decide she was OK to puke all over the lawn instead. According to the flooring company that hired them I should have been calling right away to complain/rat instead of them doing their job and checking on contractors they hire for a job.Also, they were suppose to leave at 5pm but decided they were going to stay and get it all done in 1 day so they didn't have to come back, they were here until 11pm so they could get 2 days pay for 1 days work. Not to mention the s***** way the job was done which happens when you work 15 hrs to try and do a job in 1 day.Let's not forget the installers smoking weed during the job, oh the boss even forgot his pipe in my yard. How nice to be charged $8500.00 for click flooring and have the guy stoned while he installs it. Nothing against smoking weed just against smoking it and doing a half a** job while working.Also the quarter round trim they put on to hold down the 8k click floor, is not even put down properly. There are gaps and the cuts don't line up. Appalling.Also the transition strip going into the bathroom was not in but it arrived 3 days later and they still haven't been out (several weeks lateCustomer response
08/12/2022
I have heard from the business in response to my complaint.BUT the owner overrode the management's decision and called me a liar. This is absolutely not my fault. Shoddy work, vomiting ?? all day in MY yard, smoking pot and stayed until 11 0m, against my wish they return the next day. I did ask vendor to get the poker off my property. His response " she doesn't want to go"
Now I want all ?? due
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.