ComplaintsforFamily Circles Healthcare, LLC
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Complaint Details
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Initial Complaint
09/15/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 2/1/23 my husband *********** and I had our annual physical exam. He is under my medical insurance which covers a physical once a year. We received a bill for his visit so I contacted the doctor's ****** that this should have been covered by insurance. They added a note then sent a message to the billing ***** Our insurance company actual approved and paid the bill on 3/22/23. I have called several times, was told every time that they would note the account and forward to billing. I have also sent emails with NO response or contact from ANYONE!!! They sent the bill to collections despite my numerous attempts to get this issue resolved, it is not even a valid bill, it was already paid by our insurance. So now this is on our credit report, still showing we owe it, which we don't! This has been a horrible and stressful experience that could have been easily resolved months ago if anyone would have actually looked into it. We want this amount credited from collections and removed from our credit report with any corrections necessary to the credit report completed.Business response
10/02/2023
I have reached out to the customer to let them know that their bill is all set. I had informed them that we had another agency responsible for our claims and they had attempted to reach their insurance company to inquire about payment and all the insurance company stated that they had made a payment. The billing team couldnt find any record of payment coming in. When the insurance company wasnt helpful, they automatically sent it to the patient as customer responsibility. The patient kept on getting messages from an agency that handles outstanding debt. Its an automated process designed to sound like a collection agency but it is not a collection agency and nothing will ever go against their credit. I apologized to the customer and informed them that they should not worry. I adjusted the claim to $0 and they should not have any worries about collections.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.