Business ProfileforShiretown Stove & Outdoor Living

Purchased one Eco Choice Pellet Stove on 4/11/22, trade in stove discount of $500 and a delivery charge of $880. Invoice number *****. I am questioning the delivery charge of $880 as my husband and I were told that the charge would be $150.00. My husband had called the company the next week after the delivery to question that excessive charge and to have the owner please call him call him back. A couple of weeks went by waiting for a call back that he never received, so I called and spoke to a female employee and told her that I wanted a breakdown of the delivery charge, she said she would relay the message to the owner and will call back with that info. Called again on May 6, 20th and the final call on the 27th. I spoke again to the employee, and I asked if the owner ever calls back on issues that customers have, and she could not give me an honest answer. She did know about my concern and started to give me the breakdown of the fees. She said that when he delivers, the charge to customer - sometimes he makes money and other times he doesn't. Charge Breakdown: Travel for two men from ******* to Caribou and back and the special tool he uses for the stove. My concern is that we were overcharged for this installation. My husband had pulled the old stove from the chimney and pulled it to the cellar door. All that the owner had to do was purchase a small 4-inch pipe Caribou since he did not have one on hand to hook up to the existing pipe set up. We did not have a new pipes installed, everything was really to go. My husband installed the thermostat as the owner went to Caribou to get the 4 inch pipe as he was familiar with the set up. These men were not at my home more than 15 to 20 mins total in the installation of the stove. We have been trying to resolve this issue with the company without any compromise. I feel since he has received his money that he doesn't want to deal with us. We are a older couple wanting a business to come good on there word.