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Complaint Details
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Initial Complaint
07/19/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
March 31, 2023- First contact with ***** regarding this project.April 24, 2023- First quote provided.April 28, 2023- Second quote provided with adjustments.April 30, 2023- ***** said we had to get building permits so *** contacted the city, provided diagrams for where the garage would go.May 2, 2023 - ***** requested $3,435.85 to order trusses for a garage he was going to build. He said they would take 4 weeks to come in. May 26, 2023- Revised contract was sent to us.May 29, 2023- Issues with contract clearly communicated to ***** (his math didn't add up and he didn't take into account the amount we already paid him). He never revised the contract June 12, 2023- Due to lack of communication, we requested a refund which he agreed to. We have not received the refund. During this time, he has gone on several trips but refuses to give us our money back.Customer response
07/30/2023
Better Business Bureau:In reference to complaint #********
Though this issue is resolved it was only after I disputed the charge with my credit card company. I encourage you to hold this contractor accountable as I doubt whether it would have been resolved unless I filed a dispute with credit card company.
I do have a transcript of texts with this contractor if desired? He should have refunded me sooner, rather than pleading he was waiting for a check from a supplier. I do not feel this contractor deserves your highest business rating. This is my second bad experience with contractors in recent years, it makes me wonder if there are any honest business minded contractors out there. The BBB should really be trying to root out these poor contractors, it makes a mockery out of the BBB rating. The highest rating should really be held for only those contractors that deserve it.
Regards,*****************
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Contact Information
2 Sandy Beach Rd
Indian Island, ME 04468-1251
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1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.