ComplaintsforRamada Inn

• Initial Complaint

  08/18/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  August 4 th into the 5th 2022 My husband and I were celebrating our 50th wedding anniversary and we're able to get away for an overnight we booked our room straight with the hotel the price was reasonable but the hotel was awful we checked in after 3:00 p.m. changed our shoes dropped our luggage and went back out did not return until 10:30 10:45 p.m. went into our room there was dust on the lamp at the ****ide there was a dust on the headboard the freezer was full of ice needed to be defrosted the bathroom floor had chips out of it the toilet was loose on the floor the tub was stained in the bath mat was dirty there were two queen **** in the room we opened the bed closest to the air conditioner and there was a potato chip under the covers on the sheet we were just tired enough that we opened up the other bed and went to bed we went down for breakfast in the morning the floor was sticky near the waffle and coffee while my husband was drinking his coffee I went to the main desk and asked to speak with someone I spoke with a gentleman and I told him about the sticky floor and that there was dust all over the place and about the potato chip and I got asked are you staying a second night I said no he said oh all right we'll take care of it and that was the end of it no offer to refund money no offer to give us another night stay in a different room nothing I called corporate that day and filed a complaint with corporate corporate said that it was between us and that hotel corporate gave us reward points I received what I believe is a form letter from a person named *********************** from the Ramada inn in kittery and her letter basically states that she's sorry and that they would have taken and refunded all of our money that night so we could go to another hotel or to clean our room that night I'm sorry at 11:00 at night I don't want to change rooms and I definitely don't want to try to find another hotel my husband and I are both over 65 my husband is disabled and is a vet

  Business response

  08/18/2022

  BBB Case #: 17733835
  Hotel Site #: 05078
  ************* Case #: ********
  Hello:
  Thank you for notifying our office of the concern filed by ****************************;at the Ramada by Wyndham property in *******, **. We apologize that the property did not meet the guest's expectations of our brand's high standard of guest service. ************* has resolved the situation with the guest via a one time good will gesture of Wyndham Rewards points, which were accepted by the guest.  
  
  Please note our email address has changed. If you need any more information on this matter, please contact me directly at *********************.
  
  
  ******
  Liaison, *************
  
  
  Wyndham Hotels & Resorts, Inc.
  Office: ************

  Customer response

  08/18/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  Business response

  08/22/2022

  Hello Contact,
  
  BBB Case #: 17733835
  Hotel Site #: 05078
  ************* Case #: ********

  Dear Contact:
  Thank you for notifying our office of the concern filed by ********************************* at the Ramada by ******* property in *******, **. We apologize that the property did not meet the guest's expectations of our brand's high standard of guest service. ************* has resolved the situation with the guest by issuing ***** ************** points, as a one-time gesture of goodwill.  If the guest is not entirely satisfied with this resolution and is seeking additional compensation, please advise the guest to work with the property directly by calling ************** or via email at ***************************************.
  
  Please note our email address has changed. If you need any more information on this matter, please contact me directly at *********************.

  *******
  Liaison, *************
  
  
  Wyndham Hotels & Resorts, Inc.
  Office: ************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩