ComplaintsforKelley & Sons Small Excavation
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Complaint Details
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Initial Complaint
01/21/2024
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
I signed a contract with *************************** on 10-21-22 to build a seawall and obtain a *** permit for the work. The company was given a $10,000 deposit via check which was cashed. To date the *** has no records of being contacted to begin the permitting process which is necessary to complete the project. In addition, the owner sold his business in the summer of ************************************* know. When I called him in September of 23 he told me he had the materials and was going to get the permit and complete the job. During calls on 12/26/23 and 12/28/23 with the contractor, who told me he had a permit underway and was going to get it any day. On 12/29/23 I contacted the ***** ***. Their entire team did a search for any phone calls or correspondence related to the contractor or my property and none was found. There is an email record of my correspondence with them. On 12/29 I contacted the business owner ***** ******************** and said I wanted my deposit back. On January 1, 2024 I emailed a letter canceling the project and that letter was also sent by certified mail on 1/12/24. During a phone conversation on 1/2, ***** ******************** said he needed a week to move some money around and get me a check. I called Mr. ******************** on 1/8, 1/9, 1/10 and 1/11. he did not pick up my calls. I also left voicemail messages asking when he would be delivering the check. I did not receive any calls back. It is my impression this business has no intention of doing the work hired for or returning my money.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.