ComplaintsforPortofino Remodeling, LLC

• Initial Complaint

  02/02/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I was quoted $10,000 for the remodeling project for my bathroom to accommodate my son who had a disability issue. I told him I don't have that kind of money and if I can get financing, then I would be willing to do the project. I was called by a financial company (I don't remember the name of the *** but they quoted a $6000 interest fee on the original quote of $10,000. So the total project was going to cost $16,000. So I said NO, that was too much interest for a $10,000 job. So it was canceled. ***************************** of ******** called and was upset that I canceled and he told me the deposit would be a penalty for not accepting the quote. This is not true. I have written to him twice to return my $500 deposit, to date I have not heard anything from him. I gave him a check for $500 depending on the financing .

  Business response

  02/28/2024

  See attached response 

  Customer response

  03/01/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

• Initial Complaint

  04/04/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date of transaction 02/10/2023 Item,: a walk in tub Downpayment: $6000 Completed purchase based on credit approval.Credit denied twice. Refund originally requestsd upon. Denial of credit.That was approximately 02/23/2023 I was told that I had not canceled within 3 days and had lost my window to get a refund. Shortly thereafter I turned the matter over to my POA **************************He in turn spoke to the company and reminded them that credit was denied and thus a full refund was owed. The next month was spent in run-a-rounds, checks in the mail, etc. On March 23 I received 2 more notifications of credit denial, credit I had not authorized to be checked. My POA, Contacted ************************************* again by phone on March 21, 22, & 24th. He was told there was a problem with the check. On Mar 27, ****** was told that the check had been mailed out on the 24th from ********,**. As of the 31st the check had still not been received. And phone calls not answered. I am a 78yr old vet, who is currently in a physical rehab facility. I have multiple acute health issues as well. Not anyone's problem but my own. However I do feel like I am being taken advantage of due to my age, health and diminished capacity.All I want is my $6000 to which I feel justly entitled too, since credit was denied.

  Business response

  04/30/2023

  In response to 
  COMPLAINT # ********
  By Mr *********************************** had a second lender approved for this gentleman which he denied
  We got a call from someone who claimed to be his P.O.A.
  Our accountant sent out a check which another party called and claimed that they never received 
  We then sent out a Bank check with signature required and tracking #
  Another party called ** again and stated that they still had not received the Bank check which we gave them the tracking information and assume that they had received the Bank check whereas we have not heard anything since
  
  Based upon the foregoing facts and statements under the penalty of perjury Title 28 USC **** we request that no negative impact should effect our ratings
  
  Respectfully submitted this 28th day of April 2023
  
     
                                     
                   *****************************
             Portofino Remodeling LLC

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