ComplaintsforAlley Builders LLC

• Initial Complaint

  10/20/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Between May 18, 2021 and June 10, 2022, contractor, Alley builders, LLC (SOS Charter #********DC) agreed to provide construction related services to my residential property. Projects totaled $20,379.75 as follows:Reshingle partial roof: $3365.33 build 14'x20' deck: $10,766.24 build 17'x10' deck: $4351.28 Rebuild an existing balcony: $1896.90 Total:$20,379.75 Each, specific project required 25% deposit. Prior to completion of all projects, on August 24, 2022, i was notified by text message by the owner if the company that it was now bankrupt. Current status of projects: Reshingle partial roof, completed, paid for but workmanship is unsatisfactorily as i needed to hire a second contractor to fix leaks caused by Alley build 14'x20' deck: $10,766.24, completed and paid for build 17'x10' deck: $4351.28, paid for and was verbally agreed to by Alley to finish a few remaining items Rebuild an existing balcony: $1896.90, not started nor completed. 25% deposit paid.I have attempted to work with Alley builders on solution to this situation but have yet to receive a response. If this is in the realm of BBB i would like the needed support / guidance to recoup these costs. I can be reached via email and/or phone ************ thank you ***********************

  Business response

  11/11/2022

  There were not leaks in the roof caused by alley Builders there were existing leaks in the roof due to sky lights that the client was advised needed to be replaced or removed and he ignored reccomendations, so they continued to leak, we had constant issues with customer paying his bill to the point where we had to tell him that another project would not start until the next one was paid for, all projects except the balcony were completed. The project before the balcony was a deck, the customer was unsatisfied with the decking so a warranty was done. The customer then decided to wait to swap out the decking, in the mean time he didn't pay for the work that was done and our company had to wait for almost a year to get paid for that project, he also refuse the delivery of the warranty materials because he didn't want to help unload them causing more problems. We will decide if the client gets the deposit back as we have a contract that staes it is non refundable If we decide to refund as a courtesy the client will just have to wait. We did enough waiting on him 

  Customer response

  12/06/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  
  Complaint ID: ******** should be listed as unresolved. If contractor will not return full deposit by 12/1/2022, I will proceed with small claims case Between May 18, 2021 and June 10, 2022, contractor, Alley builders, LLC (SOS Charter #********DC) agreed to provide construction related services to my residential property. Projects totaled $20,379.75 as follows: Reshingle partial roof: $3365.33 build 14'x20' deck: $10,766.24 build 17'x10' deck: $4351.28 Rebuild an existing balcony: $1896.90 Total:$20,379.75 Each, specific project required 25% deposit. Prior to completion of all projects, on August 24, 2022, i was notified by text message by the owner if the company that it was now bankrupt. Current status of projects: Reshingle partial roof, completed, paid for but workmanship is unsatisfactorily as i needed to hire a second contractor to fix leaks caused by Alley build 14'x20' deck: $10,766.24, completed and paid for build 17'x10' deck: $4351.28, paid for and was verbally agreed to by Alley to finish a few remaining items Rebuild an existing balcony: $1896.90, not started nor completed. 25% deposit paid. I have attempted to work with Alley builders on solution to this situation but have yet to receive a response. If this is in the realm of BBB i would like the needed support / guidance to recoup these costs. I can be reached via email and/or phone ************ thank you *********************** 

  Business response

  12/07/2022

  My response was accurate and true depiction of what actually happened the client was a constant issue from the time he became a client and I have always been courteous with him and all of my clients 

  Customer response

  12/07/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The end result here is that I have one project that is not complete yet fully paid for, one project that was completed and paid for but I had to pay another company to fix and one project that was not started and the contractor has still not returned the deposit for. Please advise if BBB can support a resolution. If not, I will seek an alternate  approach. Thank you
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

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