![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforWayne's Auto, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Wife called and asked to have her car towed and a repair quote. The picked up the car Tuesday and said they would call Wednesday for the quote. Wednesday passed no call. Thursday she was called and told they had already repaired it and got permission for an oil change. They then gave her a bill of $560. No repairs had been authorized except oil change. She jumped through hoops and borrowed money so they couldn’t keep her car. Now oil and engine lights are on that we’re not on. They claim they were but weren’t when we last ran it. Refuse to do anything to fix the lights they somehow know exactly what is wrong with and of course it’s not their work that caused it. I spoke to them and was told well if she didn’t want the work done she shouldn’t have towed it here. Most people don’t tow a car unless they want it repaired so they assumed. I have never had any good luck with their work and refuse to use them because of it. Including a fully inspected truck I bought from them they ducked me on at 28 days out of a 30 day warranty and the brake line fully rotted off and was dragging on the ground in under 90 days and that’s after I had them overlook the brakes before I bought it because they felt off.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.