Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a 2009 ****** Tacoma through ABL Auto on 9/12/22, that same day on 9/12/22. I contacted **** at ABL and notified him of a transmission leak. I brought the truck into a different shop on 9/15/22. Confirmed the transmission leak, found numerous other issues State Inspection safety issues-the truck has an inspection sticker on it from 9/22. Including holes in the frame. Contacted ABL on 9/15/22 to make them aware. I dropped the truck back off to them on 9/18/22 for the issues to be resolved. *** repair shop they choose (******* Automotive) called me on 9/27/22 stating the truck was repaired. I went to pick it up on 9/27/22 and found the truck still visibly leaking transmission onto the exhaust. I left the truck at that shop for proper repairs. Notified ABL again on 9/28/22 of the ongoing issues, **** at ABL said he would make some calls and get back to me. Nothing since. I financed this truck 17 days ago, and have been able to drive it maybe 60 miles. *** State Inspection sticker should have not been on the truck as it was, and now I am concerned about the 30 day State Inspection "warranty" of expiring without the repairs being done, timely or completely.
Business response
10/07/2022
We are aware of the issues and spoke with ******************** several times to keep him up to date. We had ******* Automotive repair the Trans leak with new parts from ******* however the leak was coming from a crack in trans case from the top above the pan, obviously we couldn't see that so we located another transmission to replace and have been waiting for it to arrive. Today(10/7) the part has arrived and if all goes well it should be ready to go by Monday. Our main goal is to have ******************** a happy customer and I understand his frustrations with the delays.
Thanks,
****************
Customer response
10/15/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,****
Initial Complaint
04/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We purchased a 2011 Chevy Silverado 1500 crew cab from them in June of 2021. When we went to look at the truck it had liners in the wheel well and around the edges of the bed above the tires so we were unable to see what shape the bed was in under them. We did ask about this because my boyfriend had issues in the past with rusting due to those covers. They told us that there was no rust because the frame had been repaired which is also stated on my bill of sale.. We purchased the truck for 20,068.45 and about a week later realized that it didn't have a new inspection sticker on the truck. We asked them to reimburse us for getting it inspected and they insisted that we bring the truck to the person who inspects all of their vehicles for them which we did and he did a complete inspection. It was about 4 weeks later that the motor blew. This cost us over 5000.00 and we were without the truck for over 2 months because of supply chain issues and getting the motor to us. We went to them and they did give us 1000.00 towards the motor. We have had to put quite a bit of money into the truck over the last 9.5 months for various parts and still have to replace the rack and pinion which will be roughly another 1200.00. This past weekend my boyfriend happened to look behind one of the covers on the back tire wells to find that it had extensive rotting so he checked the passenger side and that was even more damaged than the drivers side. We feel that based on the amount of damage there is no way it would have been able to pass inspection last year had those covers not been there to hide it. We are now having to figure out if there is any way to repair them or if we are going to have to replace the bed of the truck entirely both options are expensive. We have not contacted the company at this time with the issue because we don't think they are going to be willing to work with us.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.