ComplaintsforPhoenix Footwear Group
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Complaint Details
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Initial Complaint
01/10/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On Nov 24,2023 I ordered sea woven **** 7WW shoes on trotters.com using discount coupon they sent me bring total to $69.97 & charged to my **** acct. on Dec ******* I received email from trotters asking to review my shoes. I reviewed saying terrible I never received my order. On Monday I received letter from them saying sorry cant fill your order!!!! I need these shoes to wear to my sons wedding on July 28, **** !!!! Im 66 years old & these are only shoes that I can walk in! I want them to honor my order. Find a pair somein *** stores. This is not first time they did this to me. But this time is soooo special. Please help me I have a lot of health issues & I do not need this aggravation. Thank you ( right now Im battling Covid)Customer response
01/22/2024
I have not heard from the business in response to my complaint. Also I forgot to mention I paid for these shows by my **** card when I placed my order,so I just want my shoes!!! ThanksBusiness response
02/05/2024
We do apologize that the shoes **************** ordered were not available in our warehouse when she originally ordered them. Our system, unfortunately, does not allow us to keep items on backorder for our customers. As the attached documents indicate, ******************** credit card had an Authorization Only hold on it that expired indicating that because the order unfortunately had to be cancelled, her credit card was never formally charged. The shoes she had ordered have recently been restocked and may be reordered if she wishes to do so. If she would like to either email or call us, we would be happy to either provide her with a promotional code or place the new order over the phone and provide her with a discount to match the original sale price she paid on the order that had to be cancelled.Customer response
02/05/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.