Business ProfileforAll Time Towing and Automotive

My 16 year old totaled his vehicle yesterday. I rode with him in the ambulance and asked first responders to have any aaa tow company tow it to our home. I was later notified by a deputy at the hospital that a private tow company had the car. I phoned said company All town towing once we were home from the hospital (same day within hours of tow) and asked what we owed. I was told he would take the car title in payment. I said I would contact our insurance company and speak with my husband and the company owner said it was fine to let him know in the morning. He said we would take what we wanted including my sons speakers and the new snow tires as long as we left it with some tires on it when we came. I was not given a total amount owed. I was not told the location of my car. This morning came and after speaking with progressive auto I phoned again asking for the itemized bill and to ask again what we owed. I was told $1247 for a 3 mile tow. A woman had answered the phone but the same man I spoke to last night began yelling and threatening me in the background that he wanted the title and he told me last night that was what he does. She agreed to send an invoice. I explained I just wanted to make the best decision for my child who worked hard for his first vehicle and I didnt understand why I was being treated this way. She responded Im sorry Im not sure but still refused to disclose the business address to me or where the car was located. She did send an invoice for $605 I got off the phone and called Somerset county sheriff asking why they had this aggressive person tow my vehicle and they assured me he was safe. I phoned all time back to ask if we could take photos as I had also heard again from the insurance company asking for photos because they could not reach the tow company. I asked again if they would please tell me where the car was. At this point he threatened to prosecute me if I took anything not on the list out of the car and said he had photos of what is in the car. I have this conversation recorded as I was really concerned with our safety in dealing with this business after the first call. They begrudgingly provided ************* in palmyra as the address. After speaking with the a Penobscot county deputy as the business is in another county I decide to pay the $605 and have another company tow our vehicle home to avoid further charges and let our insurance deal with all time towing. I went to the address provided and into the office and asked to pay the bill. I was told that outfit isnt located here and everyone has problems with him. I attempted to call 2 more times with our decision and to pay the $605 but am being ignored. Im unable to pay via the online invoice they sent, it doesnt load. I have no address and they wont answer the phone but they are still in possession of my vehicle. Price gouging and theft by threatening. Accident victims and their families should NEVER have to go through this.