Business ProfileforBenson Brook Pet Cremations

I called and spoke to ******************* owner of Benson Brook ************* Services in ************ ***** on 3-25-2024 as my dog was at end of life, euthanasia was in the near future and wanted to let him know I would be using his services soon. While on the phone with him he seemed to be empathetic and understanding. I called the next day, told him my dog had passed and would be bringing him in. When I arrived I was met by **** and his 3 huge dogs. He opened the side garage door, put a make shift wood table in front of the back seat where my dead dog lay, I went to the other side just before I almost stepped in his dog c*** which littered his property, to push as he pulled my dog on the table. One of his dogs (all of which swarmed around my car) tried to get into my back seat during this process. Once my dog was on the table he pushed it/him into the building. As I was standing there in my most sad and heartbreaking moment, the last time I would ever see my best friend, one of his dogs bite his ear as he lay dead on the table. I was horrified! **** didn't seem to think much of it. His dogs stayed around the table the whole time sniffing my boy. I pet my dog, told him I loved and would miss him. His building was a filthy hoarding situation. **** told me to pick him up next day, which he never mentioned on the phone. I told him I couldn't leave him there and I would wait. If losing my dog wasn't traumatic enough, the experience I had added to my trauma. I had a nightmare that evening that ****'s dogs ripped my dead dog apart leaving his body parts scattered all over. **** is exceptionally unprofessional, his conduct with having his dogs around this most sensitive time for me was sickening, unacceptable, unforgivable and very bad business. It's something I unfortunately will never forget. Saying goodbye to a much loved pet is hard enough, but to have to endure this level of indecency, lack of consideration and conscience is forever harmful. Bring your pet somewhere else!!!

I just left a review a few minutes ago on this business and owner Gary Smith and unfortunately, forgot to add another very disturbing piece of information from my experience there on 3-26-2024. If everything I mentioned in my first review was not bad enough, after Gary fired up the oven to start the cremation process of my dog, we went into the front room, standing 3 feet away from each other, I could smell Gary's booze ridden breath as I wore a 4 layer high barrier medical grade mask. How dare him! He is as unprofessional and disgraceful as they get. Read my last review to learn of my experience at Benson Brook Pet Cremation. Just one more thing I'd like to add, this experience should have been as calming and sensitive to my loss as possible, which was the complete opposite. It should have been about me and my dog not Gary and his dogs. He should never bring his multiple, very large untrained dogs around as myself and others are having their last moment with their pets. He has all day to take his dogs out but constantly chooses to bring them around during this most sensitive and traumatic event for others. The fact he was reeking of booze during this time while on the clock, running this type of business is shocking.