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          Find a Location

          The Pure Experts has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • The Pure Experts

              352 Warren Avenue Portland, ME 04103

            • The Pure Experts

              75 Maverick Street Rockland, ME 04841

            • The Pure Experts

              352 Warren Ave Ste 1 Suite 1 Portland, ME 04103-1188

            • The Pure Experts

              119 Bath Road Brunswick, ME 04011

            Business ProfileThe Pure Experts

            Air Filters
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            See all additional business information

            Contact Information

            352 Warren Avenue

            Portland, ME 04103

            Visit Website
            (877) 871-8610

            Customer Reviews

            5/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 6

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            The Pure Experts is now only a commercial air purification business that operates as a Distributor of ActivePure Technology products. The business offers a number of services including air filtration, mold/mildew prevention & covid-19 safe environments.

            Products & Services

            Air Purification

            Business Details

            This is a multi-location business.

            Find a Location

            The Pure Experts has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • The Pure Experts

                352 Warren Avenue Portland, ME 04103

              • The Pure Experts

                75 Maverick Street Rockland, ME 04841

              • The Pure Experts

                352 Warren Ave Ste 1 Suite 1 Portland, ME 04103-1188

              • The Pure Experts

                119 Bath Road Brunswick, ME 04011

              Headquarters
              352 Warren Avenue, Portland, ME 04103
              BBB File Opened:
              3/21/2019
              Years in Business:
              6
              Business Started:
              2/5/2018
              Business Incorporated:
              2/5/2018
              Type of Entity:
              Limited Liability Company (LLC)
              Number of Employees:
              3
              Alternate Business Name
              • The Pure Experts, LLC
              • Aerus Brunswick/Rockland
              Contact Information

              Customer Contact

              • Mr. Christopher Tarr, Owner
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              2 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/09/2022

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              The new owner of this company is forbidding me to come there for repairs and there is nowhere else for me to bring my vacuum that I purchased 5 years ago for the total of $2,000. It stopped working after I used it three times. They did pick it up for repairs after I had it for 3 years and now I have it back but if it breaks again I don't have any place to return for repairs so I will be out $2,000. This particular incident happened a couple months ago. I have voice messages and emails from the new owner that were totally rude and condescending. The local shop I purchased from went out of business so I cannot drive 3 hours for repairs. Under the warranty it states it will be picked up at my home for repairs and returned to me. The salesman came to my home to sell it to me pressuring me to spend $2,000. I suppose I'm out $2,000 but where do I go for repairs now since the new owner banned me from his shop. This is the worst experience ever with what used to be a reputable company but under the new owner it definitely is not.
              Read More
              Read 1 More Complaints

              Customer Reviews

              1 Customer Reviews

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              Most Recent Customer Review

              Jane H

              06/30/2024

              I have been a customer since 2017 and with previous owners it was a nightmare! They did not do what they said they would do, they did not show up for appointments. If they did come for appointments to check out our system, they would say someone would get back to us within a few days about our system, it was outdated and no longer make our type of tanks. I called them for over a year, 2022 into 2023. I could not get anyone to call me back and just got the run around. I decided to call one more time before I took drastic action. When I called I learned there were new owners. They are the 3rd owners since I have been a customer. They apologized for past foolishness we had experienced. They took immediate action to correct our water issues and make right all that we had been through dealing with past owners. The new owners and their Techs. were professional, sincere . They kept in contact with me through out and kept me informed. It was a matter of weeks and we had our new system and water issues corrected. I would recommend them now. The experience was easy, pleasant and reliable.

              Local BBB

              Better Business Bureau in Eastern MA, ME, RI & VT

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