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Find a Location

Aerus has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Aerus

      352 Warren Ave Ste 1 Portland, ME 04103-1188

    Business ProfileforAerus

    Air Quality Services

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Aerus is a Healthy Home Company that specializes in air, water and surface products. Formally known as Electrolux our growth and change has partnered us with NASA and incorporated their technology into our healthy home products. Our mission is to have every home a healthy home.

    Products & Services

    Water Purifiers , Vacuums, Free water /Air Tests , Air Purifiers, Water Filters/Purifiers , Shampooers , Bags , Filters , Parts , Service

    Business Details

    Location of This Business
    352 Warren Ave Ste 1, Portland, ME 04103-1188
    BBB File Opened:
    3/16/2016
    Years in Business:
    27
    Business Started:
    1/2/1997
    Business Incorporated:
    1/2/1997
    Type of Entity:
    Corporation
    Number of Employees:
    2
    Alternate Business Name
    • Maine Marketing South, Inc
    Hours of Operation

    Primary

    M:
    8:30 AM - 4:30 PM
    T:
    8:30 AM - 4:30 PM
    W:
    8:30 AM - 4:30 PM
    Th:
    8:30 AM - 4:30 PM
    F:
    8:30 AM - 4:30 PM
    Sa:
    9:00 AM - 2:00 PM
    Su:
    Closed
    Business Management
    • Mr. Russell Johnston, Franchise Owner
    Contact Information

    Principal

    • Mr. Russell Johnston, Franchise Owner

    Customer Contact

    • Mr. Russell Johnston, Franchise Owner
    Additional Contact Information

    Email Addresses

    Website Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/28/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I was contacted by Midcoast Aeros to arrange a date to service a special water filter installed in 2020. On March 6, 2024, ******************* and another gentleman came to the house for the service call. Rather than even look at the water filter, the meeting turned into a sales call after ***** and his associate performed some water tests that they said showed my water had a bad problem with silt in the water - which I was already aware of - and did a hard sell on a new ion filter system for a price of $9,861.76. I was offered a financial package which I agreed to (60 months @ 9.9% promotional). Installation was schedule for March 28, 2024.Unfortunately I was then hit with a tax bill and some other expenses that made me believe it was not smart of me to take on additional debt given the recent expenses and because I already carry a huge credit card debt (approx. $40k) so I wanted to cancel the purchase. I called ***** around 3pm on Friday March 22 to tell him I wanted to cancel. ***** was at another client and asked to call me back when done, which he did right before 5pm. He kind of freaked out when I explained I was not able to take on further debt. We agreed he would call me on Monday the 25 to discuss but I got no call. Instead on Tuesday I received an email with a detailed invoice for $3,828.97 for cancellation fees due. I responded via email saying I would not pay any cancellation fees period, given I had told him I wanted to cancel almost a week before the scheduled installation. We are now at a standstill.I am appalled at not only the significant amount of cancellation fees and ***** reaction to my request. I have reviewed the paperwork I received and cannot find any mention of a) their cancellation policy nor b) the fees that would be imposed if a contract was cancelled. I think the fees are exorbitant and I need advice on how to move forward.Note: I cannot figure out how to attach the invoice as it came in an attachment to email
    Read More

    Customer Reviews

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    Local BBB

    Better Business Bureau in Eastern MA, ME, RI & VT

    BBB Reports On

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