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ComplaintsforMaine Credit Union League
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/19/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Was sent a notice via **** from the Maine Credit Union League regarding a capital accumulation plan and changes being made to it. I was unaware I had this account or others and I stopped working for a related Company- *********- about five years ago. Still if such account exists id like access to manage funds for future retirement. My complaint is that phone calls are not being returned. That is the contact method left on the notice. Unfair to not respond and potentially withhold that information.Customer response
12/30/2022
I have not heard from the business in response to my complaint.Business response
01/05/2023
A partner sent a notices to everyone in their system indicating that they could possibly have a balance in their account and to reach out to the company for more information. Mr. **** called on 12/14/22 and left a voicemail regarding a mailing he received - no other contact has been made with the organization. A message was left for complainant regarding error in mailing and that their was no balance since 2017. Since the message was very hard to hear, concern that the message was left on incorrect phone number. A follow up call was made on 1/5/23 since it has been indicated there was not response.Customer response
01/06/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*******************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.