ComplaintsforBreza Corp.

• Initial Complaint

  01/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  October 18, 2022 About 600 dollars Ordered stuff from them never received packed files with *** they finish their investigation said package was stolen uncommon carry needed to contact *** I told them they told me they don't know how to contact *** I told them how and they stopped replying

  Business response

  01/17/2023

  Hi team,

   

  *** shows this order as delivered. A claim has been filed in regards to the theft of the package. There is nothing else we can do at this point. It is for *** to decide what they can do. If it is stolen, the customer has to inform their local law enforcement since this is a federal offense and let them investigate the case. The link below shows the delivery by *** and also that a case has been filed.

   ******************************************************************************************************************

   

  I would appreciate this being removed from BBB since we've done nothing but our job and are not subject to a negative review because someone may have stolen the customers package. 

   

  Thanks. 

  Customer response

  01/18/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   I showed them this a while ago and they kept telling me to contact *** and ask about it when *** already told me that its finished package was stolen and so on

  Business response

  01/18/2023

  Unfortunately, we do not deal with stolen packages, just like for example a Best Buy would not deal with someone stealing your television. 

  Customer response

  01/18/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

  Yea you guys don't *** does and and they deal with you when they done with investigation and they finished and you are suppose to deal with me since they dealt with you already

• Initial Complaint

  12/26/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I have not received my order. My communications have not been responded too. I purchased protection and 3 day delivery to ensure I would receive my order by Christmas. But I have received nothing

  Business response

  12/27/2022

  Hi team,

   

  The customer is absolutely correct. The shipment was not shipped in the requested method and therefore it is late. We are offering a full refund for this order and for the customer to keep the items.

   

  Thanks, ****

• Initial Complaint

  06/21/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Purchased a Father's *** Package 6/16/22 for 99$, valued over 100$. Guaranteed 1 OTF Knife, 1 Folding Knife, 1 Fixed Blade Knife. Received package 6/20/22.OTF Knife (Skale): Valued by Tekto at 90$, found online for 20$. Imported product from ***** with part of manufacturer **** lasered off.Folding Knife (Juliett): Valued by Tekto at 80$, found on Amazon for 20-40$. Also imported product from ***** including the sheath."Fixed Blade" knife (Not listed on their website): Is an aluminum tube with a plastic compass on one end, a glass breaker on the other, and a s**** in Knife blade inside that has a dangerous tang less than 1/2 in in length. This is not a fixed blade knife, its trash. The machining was so bad the first thing I got from the box was metal shards imbedded in my hand.These are junk knives, imported from ***** with NO custom work done on them. They claim these are "Precision Machined" and made from parts assembled in *****. These EXACT products can be purchased from elsewhere and Tekto increases the pricing upwards of 400%. I sent them an email to figure out what is going on with pictures, evidence, etc and their only solution is to refund me store credit and return the junk. With the 99$ store credit I could repurchase 1 of these knives and it would still have the same quality issues. If they were honest about it being imported junk, I wouldn't be irritated. Its the lie of "quality", "Value", etc that makes me upset. These are fraudulent business practices, and its horribly regrettable. They say that they cannot give a direct refund because it was a "Sale or Promotional" item, only store credit. I also placed 2 reviews on the two knives that are listed on the website and they aren't displayed which would change the metrics of customer satisfaction which is deceptive. There are tons of reviews, videos, etc about the c*** quality of product they are issuing out. Unfortunately there isn't any recourse except word of mouth and posting

  Customer response

  07/02/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  Better Business Bureau:
  
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  
  Regards,
  
  
  ***********************

• Initial Complaint

  02/01/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On 12/20/21 I ordered two Reaper Out The Front (OTF) knives from Tekto Gear. They were delivered on 12/27/21. Immediately upon opening them, one was in perfect condition. The other one had no internal brochure and the belt clip s**** was loose and the clip spun on the knife. I immediately emailed them and eventually shipped the knife back. The s**** could not be tightened as it was a tamper proof s**** and I was unable to tighten it myself, which is the reason it had to be shipped back. They received the knife with a note that I just wanted the belt clip s**** tightened. They immediately shipped the knife back because they advised it had dust and sand in it. First off, the knife WAS used as it was a Christmas gift and the knife worked fine. It was ONLY the belt clip that was defective. They stated because of the dirt and sand, they refused to tighten the s**** and sent it back. I wouldnt have normally cared about this, but this is not the first time, but the SECOND time weve ordered from this company and received defective merchandise. The first time a s**** in another model of their knife fell out and they were gracious enough to send replacement screws. This time however, because the knife was used, they wont fix their production error. These knives are NOT cheap and I would expect a company who wants to stay in business would own up to their mistake and fix the ONE thing I asked them to fix. Second of all, there is no sand in the knife as we do not live anywhere around sand and certainly cannot take the knife to a beach. I live in the snowbelt of North East ****. Even so, why cant a company stand behind their products? Their quality assurance/control is obviously lacking, their customer service does not communicate with their management team as again, I did not want another knife, I wanted them to fix their defective merchandise and return it to the gift could be used. Instead I have been stuck paying for an item that isnt functional due to this.

  Business response

  02/02/2022

  Thank your contacting us. I do apologize for this issue. I wish the was handled in a better manner on our end. A refund for the defective knife will be issued.

  Customer response

  02/06/2022

  
  
  Better Business Bureau:
  
  I will accept the resolution offered by Breza. I do hope they use this as a learning experience. With some better communication on their end, this wouldnt have happened. They could have simply read not only my original email, the following up emails AND the note in the shipping envelope. Instead they focused on what they wanted to focus on which caused this repeat customer to not only have to file this complaint, BUT also to realize I cannot support a company who handles complaints outside of BBB the way they do. We love the products but the ** on them is quite poor. This knife should have NEVER left the production floor. 
  
  Regards,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩