Business ProfileforRichard P. Waltz Plumbing & Heating Co. Inc.

On April 10, 2024, I contacted the company to request a quote for services to replace several old gate valves, and to install a Flood Stop provided by me.On April 11, 2024 a young man from their company arrived to collected the necessary information to have a quote prepared but did not provide said quote onsite. He indicated that a quote would follow, early the following week.The young man also indicated that he would install my owner provided Flood Stop that day, but that service was not discussed to be performed that day until all other work was quoted. Regardless of their intent the completion of this service was not discussed prior to his visit.The young man left after charging me $206.25 without providing a quote. After receiving nothing through Tuesday, April 16, I called to ask the status of the quote. I was told that they would have to get with the young man who was onsite and get back to me. No one ever followed up.I called again yesterday and was told that I would need to speak with the Operations Manager, ***********************.This morning, I spoke with ****, who was incredibly belligerent and abrasive about their fees, and said that they are primarily an "emergency service provider -- so perhaps this quote slipped through the cracks, but that I still owed the charge."He provided no apologies for the mishap, no offer to find the quote and send it to me, and firmly that he would not provide a credit for the charge.I asked him politely several times to do the right thing by providing the credit, since I received nothing, not even the quote. Instead, he reiterated their charges, and indicated that I was lucky that they didn't charge me even more.This kind of unprofessionalism and frankly fraudulent charges from a service company is absolutely unbelievable. I'm out $206.25 from this company, when they never provided the quote, nor any other service.