ComplaintsforGreener Grass Landscaping

• Initial Complaint

  01/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had the owner come out at the end of October. He submitted a quote for $1100 for the season, $220 per month at the first of the next 5 months. I paid November, December and January. On Sunday, I waited to be cleared all day. I emailed late in the afternoon, inquiring about when we would be cleared. No response. I texted in the evening. No response until 4:30 a m. Monday stating that someone would be arriving soon. Someone did arrive but the job was incomplete. The door leading from the house to the driveway was blocked. I texted asking why the third of the driveway where the door is had not been cleared. He stated that he could not get the blower between the house and the car, which is untrue, as he got the blower as far as the car doors on either side coming from the back and simply stopped. I asked why he hadn't simply shoveled. It was a space about 5x12. He stated he would come back. He never did. I had to hire someone to finish the job. I am now out $760 for one partial clear. My husband is medically fragile. I needed this off my plate. He was told that.

  Business response

  01/12/2024

  Hello hether so as we discussed when you hiered me I cleaned out both sides of your car( car on right) and behind that car I cleared the path and the steps as well so you could get out you had told me that during storms the car on the left would not be there as it was your son's and that way I could plow straight down that drive way as we did not want to snow blow snow into the next door yard  I cleared the drivers side of that car and behind that car as well and waited for it to be moved so I could plow the rest and you never got back to me in when this was done I did not get to you during the store as you had stated that your husband's opointments were on Tuesdays and Thursdays and this storm was Sunday Monday if you did need to get out Monday early or even Sunday then that would have needed to be communicated 24 hours in advance of the storm so we can ujust the route to meet your needs I'm happy to continue service if you would like we will just need more communication on what your needs are 

   

  Thank you

  Customer response

  01/12/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.  As stated previously, my husband's health issues and vision make it unsafe to go around the car and up the steps and through the porch, as opposed to through the driveway door.  My husband'. treatments are not on Tuesday and Thursday.  I responded to the text stating the crew would return within 5 minutes, stating "Let me know when you will be back" and I received no response.  I did still have the car out and sitting in the ******* parking lot all day  There was a clear path to the door.  The blower *******.  People have blown that drive before without issue .  I asked  to know when the crew would be back.  No response.  Had I been responded to or informed prior as to when we would be cleared, I would have known and not sent email and texts and had to worry.  Had there been communication about what the crew felt was possible, I would have explained how it was done previously.  Given the way that this was handled, I no longer have trust that Greener Grass will clear us out in the safe and timely manner to which we agreed.  I wish to do no further business and have $600 of the $660 returned.  

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****************

   

   

  Business response

  01/20/2024

  Hello we Have issued a Refund for the last month paid in the amount 220$ as We wheree waiting on you to let us know when the cars where moved so we could come back as there were cars in the drive way that you said would not be there  in the first place i apologize  that we could not *************** 

  Customer response

  01/24/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I honestly just want to be done dealing with Greener Grass, though I did not want to "accept" the way that this was handled.  My last text clearly states "Let me know when you'll be coming back."  That message was either not seen or ignored.  I am out $540.  $440 was paid and there was nothing done.  $100 was paid to another entity to come and finish the work that Greener Grass was asked to do and could have done, as the other entity came through just fine and Greener Grass' snowblower came through just fine.  The job was simply incomplete.  If Greener Grass is at peace with having this money and how business was handled and feel business was handled honorably, so be it. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****************

   

   

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