ComplaintsforBull Moose Music

• Initial Complaint

  10/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered Loki S1 BD on Oct. 4, 2023 using store credit. It is a very limited release item. They never sent product or responded to CS e-mail. ****************** stores refused to help. I later found my order has been sitting in Salem for fulfillment. I did not want to spend $40 out of pocket for this item. I explained all this to the director of administration. He refused to expedite the processing of the item. I ultimately requested a $40 credit to my account to provide the money for me to buy the item from ******** He clearly stated that he would do so. He then soon cancelled the order without confirming that that was what I wanted, He then refused to credit the account the $40 that he had promised me. This will result in my having to pay ******* $40 out of pocket without the promised offset from Bullmoose to buy the item that literally may not be available tomorrow. Placing a new order with Bullmoose today would have placed my order for this highly coveted item four days later than my original order that should have been fulfilled more timely. The director then refused to place an order and call the fulfilling store to send out the item today. The director of administration then got a little belligerent and quickly ended the call.

  Business response

  10/10/2023

  We understand the customers complaint and stance.  However, our position is that this customer continues to be unreasonable in their expectations and approach.  The customer has persisted in calling multiple employees, multiple times from our **************** reps, to our Stores, District Manager, and President of the company - keeping them on the phone for cumulative hours.  We have been unable for years to satisfy this customers needs, and we have repeatedly warned the customer about the level of his behavior reaching a potential level of harassment.  We have sent the customer a check for all of his earned reward points (which is above and beyond standard retail practice).  We are sorry that we cant satisfy his needs, when we satisfy the need of thousands of customers a day.  We are asking the customer to find a place of business that can take care of his unique requests and need for one on one attention more effectively than we can.

  Customer response

  10/10/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

• Initial Complaint

  10/05/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Believe My Account Is Blocked By A RepresentativeFrom Previous Run Around I Got About My Last Return... The Fact I Cant Purchase After Using The Same Card And Different CardsWhen I've Had No Problems ************** I Purchased In The Past Few Years Is Absurd...And The Nonchalant Response With No Explanations Makes Me Feel Its On Purpose Or Simply Dont **** Thats Very Hurtful... No Offer To Help Further Or Have Someone Above Or In The Know All To Look Into The Matter At AllPretty Much Sums It Up How Im Treated Ive Even Garnered Reward Points For Many Years From Being A Good Customer But I Guess I Cant Use Those Since The Refuse To Let Me Purchase From There Website ****************** Was No Help And Gave No Reason Just That Its Me

  Business response

  10/10/2023

  We understand the customers complaint and stance.  However, our position is that this customer continues to be unreasonable in their expectations and approach.  The customer has persisted in calling multiple employees, multiple times from our **************** reps, to our Stores, District Manager, and President of the company - keeping them on the phone for cumulative hours.  We have been unable for years to satisfy this customers needs, and we have repeatedly warned the customer about the level of his behavior reaching a potential level of harassment.  We have sent the customer a check for all of his earned reward points (which is above and beyond standard retail practice).  We are sorry that we cant satisfy his needs, when we satisfy the need of thousands of customers a day.  We are asking the customer to find a place of business that can take care of his unique requests and need for one on one attention more effectively than we can.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩