Business ProfileforThe Piano Movers of Maine

UPDATED Dec. 16th SUMMARY: THE PIANO MOVERS OF MAINE WAS A NO-SHOW. OWNER *************** OFFERED ZERO ACCOUNTABILITY, ALTERNATIVES OR APOLOGY, AND LEFT ME WITH $2500 EXTRA EXPENSES BASED UPON BROKEN APPOINTMENT.I recently sold my baby grand piano & the buyer booked The Piano Movers of Maine to move it on 12/16/23. The night before, the buyer called to confirm arrival time, and learned they had no intention of coming b/c one of the movers was sick. But of course, he wasn't moving the piano by himself, why didn't his partner or the company call? Or find a new partner to replace the sick one? The ramifications of this last minute no-show are far reaching. The piano move requires my builder to partially remove a staircase, which was already done since the move was the following morning. But the staircase removal makes it impossible for my new tenants to move in, because they need normal steps. Now it appears I have to pay my builder a 2nd time to reinstall the steps he just removed, so the tenants can move in on the lease date. Then I must pay him a 3rd time to remove the steps on the rescheduled piano-move date, and then a 4th time to replace the stairs again after the piano is out. For context: I sold the piano for $6000. The extra work estimate is $2500. On the evening of Dec. 15th both myself and the buyer left a voice mail with ***************, owner of the company, saying that Dec. 20th was the only other day both of us would be in town and not incur the extra builder's cost or impact the tenants moving in. I will update this review when a resolution has been reached. Update the following morning, Dec. 16th, day the piano was supposed to be moved. *************** did not bother to return either of our calls. Instead he sent a cursory text to the buyer without any acknowledgement or apology for the massive inconvenience and expense. Summary: Can't make the 20th, you will need to call somebody else. AVOID THE PIANO MOVERS OF MAINE.