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          Atlantic Prosthetic and Orthotic Services has 1 locations, listed below.

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            Business ProfileAtlantic Prosthetic and Orthotic Services

            Prosthetics

            Contact Information

            1274 Congress St

            Portland, ME 04102-2111

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            Email this Business
            (877) 538-8825

            Customer Reviews

            2/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 37

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            Atlantic Prosthetic & Orthotic Services is assessing need for, manufacturing, and fitting custom made prostheses to fit patients' needs.

            Business Details

            Location of This Business
            1274 Congress St, Portland, ME 04102-2111
            Email this Business
            BBB File Opened:
            1/1/1987
            Years in Business:
            37
            Business Started:
            1/1/1987
            Type of Entity:
            S Corporation
            Number of Employees:
            9
            Alternate Business Name
            • Atlanticprocare
            Business Management
            • Mr. John-Paul Donovan, Clinical Director
            • Ms. Cathy LeShane, Business Manager
            Contact Information

            Principal

            • Mr. John-Paul Donovan, Clinical Director

            Customer Contact

            • Mr. John-Paul Donovan, Clinical Director
            • Ms. Cathy LeShane, Business Manager
            Additional Contact Information

            Fax Numbers

            • (207) 774-9002
              Primary Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/24/2021

            Complaint Type:
            Product Issues
            Status:
            Resolved
            In February 2021, my wife and I paid $2102 for an orthotic boot which AtlanticProCare said was not covered by insurance. We later received documented notification from the insurance company that this was fully covered. Repeated calls to the company were met with runarounds. My insurance company has also been put off in their contacts. Eventually, at the end of June, I made contact with the owner after repeated calls. He told me that the insurance had denied the claim and he was working on resubmitting the request after I verbally shared the information I received from the insurance company. On July 1, 2021, I received verbal confirmation from the owner over the phone that AtlanticProCare had resolved their issue with the insurance company and would send a reimbursement check within 30 days. On August 17th I had not received a check and have been leaving unreturned messages for the past week.
            Read More

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Claude G

            05/24/2024

            I am filing a complaint against Atlantic ******** regarding unprofessional and inadequate care related to a prosthetic leg fitting.Details: I have been visiting Atlantic ******** since Jan 2024 for a prosthetic leg fitting. During appointments, the doctor/owner exhibited unprofessional behavior, including making comments about my intelligence. This made me feel disrespected and unimportant. The prescribed prosthetic leg does not fit properly, causing discomfort and sores when worn for more than 2 hours. Despite this, I was instructed to wear the leg for 6 hours a day, which is unrealistic given the pain it causes. I have repeatedly requested adjustments to improve the fit, and he thinks that using rags to adjust the fit is a solution. The plug he provided does not meet my needs as my hands are too big to adjust it and get it to fit properly. This situation has resulted in me being forced to continue to use my old leg that is well past its life and continues to hurt my back. I continue go to physical therapy as instructed and its still not helping. I need this leg to walk, to be mobile, to get around and live my life.

            Atlantic Prosthetic and Orthotic Services Response

            07/09/2024

            Three of our clinicians have had follow-up conversations with this patient since this review was filed. He has told all of them that he is happy with the care he receives from us. He has also expressed regret for filing this complaint, and doesn't know how to have it removed. He continues to seek care with us, and we are happy to help him. Thank you for your review, C. 

            Read 3 More Customer Reviews

            Local BBB

            Better Business Bureau in Eastern MA, ME, RI & VT

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