ComplaintsforMarc Motors Chrysler Dodge Jeep Ram
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Complaint Details
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Initial Complaint
02/22/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On 1/24/2022 I signed documents to lease a vehicle from a ***** ****** dealership, (MarcMotors). The vehicle was not available at time of lease. I have been back and forth with ****** *** and the dealership as to the whereabouts of vehicle. I have requested both parties about voiding lease and refunding my 1st months payment. Ive been told several times that the vehicle would be here soon. Specific dates 2/14/2022, afternoon of 2/18/2022 or morning of 2/19/2022. It is now 4:12pm, 2/22/2022 and no vehicle. My request to void transaction has had no response other than the salesperson is looking into it. I have spoken to ****** Finance this afternoon in hopes to get some kind of decision. I did notify them that I would not make a 2nd payment due tomorrow, 2/23/2022. I am reluctant to do this as it may affect my good credit ratingCustomer response
03/12/2022
The vehicle was delivered to us Friday February 25th. A check for the first month of the lease was promised to us
when we picked up vehicle. We have not yet received said document. Hopefully we will eventually receive it.
Thank You for your efforts with dealing with this complaint.
Business response
03/26/2022
************************* has finally taken delivery of his truck and is happy.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.