ComplaintsforPatco Construction, Inc.
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Complaint Details
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Initial Complaint
07/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We have a house warranty in which we discussed with Patco that needed resolution. A door for our entryway needs to be fixed as it does not open and close correctly. This is included in our warranty, and Patco has visited 1 time to try to resolve it, which ended with them drilling screws in the door frame, leaving metal shards on the floor, and leaving - that was sometime last summer/early fall. Patco has called to reschedule countless times in the past year, and in the past week alone, has attempted to reschedule 3 times, and also requested to stop by on only a few hours notice. This business practice has been disruptive to our lives over the past year, and it's a simple fix that has been drawn out and turned into something much more. We are simply looking for them to stop canceling and rescheduling almost like it's some sort of game for them.Business response
08/03/2023
After the initial attempt to adjust the door was unsuccessful, We were able to schedule a more qualified person to adjust the rubbing door. The homeowner thanked us and appeared pleased. We reached out to the homeowner to confirm they were still satisfied, and are waiting a response.Customer response
08/07/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*****************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.