Business ProfileforRidgeline Exteriors

I entered into agreement with Ridgeline Exteriors LLC on 9-21-21 and 9-22-21 to install on my home. The new roof was completed October 2021. I paid deposit of **** dollars on 9 21 21 and final payment when completed of **** dollars on 10-25-21.. New roof on. I asked for my warranty papers 10-25-21. I was told that i would receive warranty when my check cleared their bank. Did not receive warranty. Called two more times December 2021 and Feb 2022. No warranty. Both times i was told by Ridgeline they would send me my warranty. In July 2022 began to have defects with my roof. Called Ridgeline and they sent **** out to look at roof. He took pictures of roof defects from the ground did not go on roof. Said he could not make any decisions had to show pictures to owner ********************* of Ridgeline. He said that ************* would have to make any decisions about correcting the problems with my roof and he would get back to me soon. Did not get back to me. On March 31st 2023 i put complaint into BBB. ************* called me that evening about my roof and he stated if i did not take complaint out of BBB he would not come out to my house. I removed the complaint 15 minutes after our conversation. He said he would be at my house the coming week. Never showed up. On April 8th 2023 i called Ridgeline left message that during the coming week i would put the complaint back into the BBB and i would be contacting ***** Corning with my concerns. ************* called April 10th 2023 and said he would be at my house by Friday April 14th 2023. Did not show up. I gave up at this time to try and settle anything with *************. Called ***** Corning ****** **** Head quarters on 4- 17 2023 found i did not have any warranty. In order to receive prefered or platinum warranty Ridgeline had to register my roof within 60 days of completion. Never done. they did not register any warranty on my roof. ************* called **** ago his language was so bad i had to hang up on him. ***** he did not know he had toregister roof