ComplaintsforNew England Life Care Inc.

• Initial Complaint

  06/24/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I had surgery in August of 2022. I was obligated to use the above mentioned company. They are continuing to send me bills for services I have paid for over a year later and have now sent me to collections because I will not pay for the same services again.I am left completely at their mercy and now my credit has been affected based on their poor business practices.Please help me.****

  Business response

  06/28/2024

  Dear ****************,
  
  We received your question regarding bills from New England Life Care(NELC) that were sent to collections. Statements were sent to you on 7/5/23 ($201.48),7/19/23 ($211.23),8/7/23 ($211.23),9/1/23 ($211.23), and 9/28/23 ($541.23).  There were also two calls made with messages left.  NELC didnt hear back from you; therefore,the account was referred to collections for the total of $541.23. The accounts are not showing to be paid and they are not duplicate bills. We are willing to provide you with a listing of the accounts with all payments and charges for your reconciliation, and we can work with you and the collection agency to resolve the account.  Please contact NELC directly at ************ to resolve the outstanding bills.

  Customer response

  07/05/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I have paid all bills that were billed to me in an appropriate timeframe.  When I requested a printed copy of my statements which there was a zero balance on each page.  This was after they sent me to collections .  These bills came in a full year after all services were completed.  I have tried on a number of occasions to contact this company but they are infrequently there until 5:00 PM.  NEW England Lifecare is still billing me to this day with new charges after they have sent me to collections.  I am baffled.  I need to be contacted at an appropriate time.  The collections agency they use calls on Fridays with a prerecorded message that does not even allow me to speak to a person.  I want to know why this billing is coming to a year after the actual services and now almost two years later Im receiving newer bills.  Their lack of ability to bill in a timely manner and now continue to bill me is suspicious at best.  I will hire a lawyer at this point if necessary.

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

  Business response

  07/19/2024

  I spoke with the patient on 7/18/24 to review the account details in questions via phone. We reviewed a new balance that is showing on the account in the amount of $77.67, that resulted from activity from ********** Blue shield of Massachusetts who recouped their payment from an October 2022 date of service in November 2023. NELC worked with ********** Blue shield of Massachusetts from November 2023 to April 2024 on this claim and it resulted in a new balance that you began receiving statements for. ********** Blue shield of Massachusetts made their final payment on the October 2022 date of service in April 2024, which resulted in the new bill.  I also discussed the challenges with the patient when an insurance company reprocessed old claims which results in new activity long after the services occurred. I advised, as a consumer she may also reach out to your insurance company for an explanation of why the activity occurred and request explanations of benefits from ********** Blue shield of Massachusetts.  I also discussed the balances that were previously moved to collections in the amount of $541.23 to ****** agency and the challenges the patient has had in communicating with them, i.e. the timing and frequency of the calls and the difficulty getting in touch with them. 
  
  I reached out to the ****** agency and pulled the $541.23 from their system on 7/19/24 and received confirmation from the ****** agency that the balance was in fact removed per my request. Patient agreed to make an in-house payment plan in the amount of $100 per month toward the grand total balance of $618.91 that will be paid to NELC. I sent an email to the patient to provide my direct contact number and a copy of her new statement that shows the $618.91 balance. I have requested that the patient indicate to me if she would like to set up an automatic payment plan or mail in her payment when she receives the statements each month. I am awaiting patients response regarding payment plan set up. 

  Customer response

  07/22/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I did not agree to any type of automatic withdrawal.  I was waiting for an email confirmation or phone call to discuss the final decision.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  

  
  
  FAQ
  
  Regards,

  ****

   

   

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