ComplaintsforVarney Labs, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/16/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
In January 2024 We put a deposit of $800 on a puppy to be picked up 2/2/2024 on January 27 our live in elderly family member had a major medical emergency which would and is currently requiring constant care, also Im recovering from back surgery. We felt that we would not be able to properly care for the puppy and notified Varney Labs of our situation. ***** was very sympathetic and we will find a home for the puppy, we keep $200 in the event we change our mind for the future BUT you paid $800 so give me your name and address and we will mail you a check for $600 dollars. This agreement was discussed and agreed upon Jan 30 2024. To date 2/16/2024 I have not received a check and have been given the run around everyday since. I am very disappointed and will be filing a civil small claims against this 1 star company 2/19/2024 IF I dont receive that they have sent me a check. I have emailed called (no answer no call back) text sent PayPal request and have been ignored. Do not do business with these people.Business response
03/03/2024
We have had a medical emergency that required two ER visits in a weeks time and many follow up appointments. We are a small family business. With the head of the household under the weather, other house hold members had to tend to the puppies and dogs. The check has been mailed and cashed. We are sorry for the wait, but there were extenuating circumstances.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | 9:00 AM - 5:00 PM |
SuSunday | 9:00 AM - 5:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.