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Find a Location

Buen Apetito has 1 locations, listed below.

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    Business ProfileforBuen Apetito

    Restaurants

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    99 W River Rd, Waterville, ME 04901-5070
    BBB File Opened:
    9/21/2023
    Years in Business:
    25
    Business Started:
    1/28/1999
    Business Incorporated:
    1/28/1999
    Type of Entity:
    Corporation
    Number of Employees:
    3
    Business Management
    • Ms. Susan Laplant, Owner
    Contact Information

    Principal

    • Ms. Susan Laplant, Owner

    Customer Contact

    • Ms. Susan Laplant, Owner
    Additional Contact Information

    Website Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/21/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I arrived at the restaurant and approx 7:15. The bartender ***** let us know she would be with us in a minute, 15 minutes later we asked again, and we finally received our drinks, At some point we asked for a menu, and she said yes, it will be just a minute. Waited a few more minutes, no menu and we were ready for another drink. We waited and waited but ***** was at the other end of the bar for over 15 minutes. Another waitress **** was waiting for her also and finally had to walk back and tell her. She came back with an attitude. Asked for the menu and ordered our food. Still waiting on a drink but she was busy talking to her friends about which bar to go to that night. Our meal finally comes. At this point she finally says I'll get that drink. I said no I am all set, I waited too long while she chatted with her friends. She then asks us if we needed a box. I said no, we had just started to eat. The next thing I know she is taking our plates, my husband got ready to say something and I said no. I said i was going to take it up with the manager. I went to the front desk and asked to speak to them, but they were not in. I was given Sues number who i am told is the manager. I have called her at the number they gave me ************, Which is the same number as the restaurant. I have also used the contact form on the website, still no answer. I want my money back as we did not even get to eat our food. I will never go back to this place, as they do not even have the curiosity to call back. I have also called during business hours and no manager was available and I left my name and number to call me back. Still nothing, the receipt # is ***** ***** was the waitress from h***
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    Local BBB

    Better Business Bureau in Eastern MA, ME, RI & VT

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