Business ProfileforElite Exteriors

This review is incorrect and not true! The Communication with the homeowner was Daily and through direct Calls . 
I contacted them to let them know we would POSSIBLY be able to start on their small shed roof on Sunday or Monday. But it was NOT a guarantee.  The homeowners said they would not be available to be around on Sunday and had asked if they needed to be at the property If we came to work on sunday or Monday. We advised them that No one needs to be home for us to complete the work! They were happy with that and said They had plans and would not be around .

We did not finish the current job we are on by Monday and they proceeded to call the business phone starting at 8:00 am to 10:00 am We are closed on Mondays and are open 3 days a week Wednesday to Friday.  This is the reason no one was in the office to return the multiple back-to-back calls in the two-hour timeframe they called! so there was Full communication, calls, and emails directly and daily with this homeowner! They did get a call back from me on MONDAY the same day as this message was left, not even two hours  after their calls started!  I advised them that we would be on their job with an Actual date of the following week and they said they did not want to wait and asked to terminate the contract!  They are not out of the $2,500 in Materials they had paid for their shed! They terminated the contract due to not wanting to wait for one week to have the roof completed!  If reviews are going to be left, I would advise for the full truth of the situation from both parties to be stated! As, they were quick to jump on complaints for only two hours of not answering a business phone on one of the closed days, and they did get a callback on this closed day within TWO HOURS!