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ComplaintsforTint Express
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Complaint Details
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Initial Complaint
12/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I hired **** from tint express to tint the front windows of my wifes jeep and install a tint strip on the windshield on Oct 22, 2022. He arrived to my house and discussed my options for tint darkness etc. I told him I wanted it as dark as possible while still being able to obtain a ************** tint certificate at the end of the job. He proceeded to tint the 2 front windows and apply the tint strip. At the end of the transaction we paid him $200 which included a tip. He gave us the care information for the tint etc but no tint certificate. I asked him about it and he told me the state issues them and sends them to the customer and I would have it in about 3 business days. Come November I still hadn't gotten anything from the state. I text **** and asked him about it. He said he would reapply for them to send the certificate. A month later it still never showed. I called the ***** state police to ask them about his practices. They informed me they NEVER issue tint certificates and that it is the installers job to do at the time of application, and that he was performing malpractice by giving a customer false information. This is the process I was familiar with from previous tint work. I've been trying to contact **** ever since and he will not answer or return my call, text, or messages. I either want my money back or him to issue me the certificate I told him I wanted before the job was even started.Customer response
12/29/2022
I have not heard from the business in response to my complaint. I continue to try to reach him and he is purposely avoiding me.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.