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            Business ProfileMalone Auto Racks

            Racks

            Contact Information

            81 County Rd Ste 1

            Westbrook, ME 04092-3827

            Get Directions
            Visit Website
            (207) 774-9100

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 23

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            81 County Rd Ste 1, Westbrook, ME 04092-3827
            BBB File Opened:
            2/22/2016
            Years in Business:
            23
            Business Started:
            3/21/2001
            Business Incorporated:
            3/21/2001
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            1
            Alternate Business Name
            • Malone Paddle Gear, LLC
            Business Management
            • Ms. Meghan DesJardins, Manager
            • Mr. James Goodrich, Director
            Contact Information

            Principal

            • Ms. Meghan DesJardins, Manager

            Customer Contact

            • Ms. Meghan DesJardins, Manager
            • Mr. James Goodrich, Director
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/11/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I purchased a Malone auto rack as a roof rack for my kayak. I installed the rack and 30 minutes later was stuck on the side of a highway with a snapped roof rack and a kayak that went barreling down the road at 75mph!I reached out to Malone who told me this was my fault for not installing extra lines.Based on the picture that Malone advertised their kayak rack in, there were no other ties or lines that needed to be installed. They advertised their roof rack as an entire system, not just a piece to a roof rack system. It was pointed out to me that there is a notice in little tiny font in the instructions that mentions needing additional ties. I absolutely would not have purchased this product had I known that, and I believe this to be false advertising.I could have easily killed someone when this snapped in two going down the highway.
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            Customer Reviews

            1 Customer Reviews

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            Start a Review

            Most Recent Customer Review

            Mike G

            07/30/2022

            I purchased a Malone cargo box from an online dealer. It was recommended I try to work with Malone directly to resolve an issue I had with the box locking despite following the instructions. Malone's interactions with me appeared to be much more concerned with legally complying with their support obligation than helping me fix my problem. For example, when I mentioned a key got stuck in a lock, Malone sent me a new lock without any instructions to install the lock. When I requested how to install the lock, they mentioned something along the lines of "your support request is now complete, your lock was broken, we sent a new one, you need to figure that out yourself." After a six-month long series of back-and-forth involving me recording iphone videos showing that the box was shut when attempting to lock it, a series of parts shipped with no instructions in attempt to satisfy my request for help, and multiple phone calls to the dealer and Malone, my Malone cargo box is finally in its rightful place: the trash. I had my car outfitted with a Thule box yesterday. The lock works great.

            Malone Auto Racks Response

            09/02/2022

            Hey ****,Thank you for bringing this case to our attention; we are sorry to hear that you have been unsatisfied with your provided solutions.While looking into this case; it looks like once our Team had been informed you were unable to swap those Replacement Locks, a full Profile18 Cargo Box Bottom Shell Replacement (with Locks installed) was shipped out to you back on June 14th under a "Courtesy Order." This Replacement Bottom Shell would not require the swap/installation of any locks, and this shipment would have contained a new set of Keys/everything needed for your new Bottom Shell. If you are yet to receive this Replacement Bottom, please reach out to our Team ASAP, so we can help make sure to get you that Replacement.Thank you again, we hope that all stays well!

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