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Find a Location

IDEXX Distribution, Inc. has 1 locations, listed below.

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    Business ProfileforIDEXX Distribution, Inc.

    Wholesale Pet Supplies

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    IDEXX Corp. offers the development, sales, service and manufacturing of immunodiagnostic products used in veterinary and food quality applications.

    Business Details

    Location of This Business
    1 Idexx Dr, Westbrook, ME 04092-2040
    BBB File Opened:
    10/15/2004
    Years in Business:
    41
    Business Started:
    1/1/1983
    Business Incorporated:
    1/1/1983
    Type of Entity:
    Corporation
    Number of Employees:
    162
    Alternate Business Name
    • IDEXX Laboratories
    • IDEXX
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:00 PM
    T:
    8:00 AM - 5:00 PM
    W:
    8:00 AM - 5:00 PM
    Th:
    8:00 AM - 5:00 PM
    F:
    8:00 AM - 5:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. Jonathan Ayers, Chairman
    • Mr. Ralph Glenz, Customer Relations Specialist
    Contact Information

    Principal

    • Mr. Jonathan Ayers, Chairman
    • Mr. Ralph Glenz, Customer Relations Specialist

    Customer Contact

    • Dr. William Brown, Chief Technology Officer
    Additional Contact Information

    Fax Numbers

    • (207) 856-0346
      Primary Fax

    Phone Numbers

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/28/2024

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    On May 7, 2024, I took my poodle mix to Nehalem Animal Healing in *******, ****** for a Titer Test (rabies) in order to move overseas in the middle of July. Since they don't perform the test on-site, the bloodwork was outsourced to IDEXX labs. I explained to the vet clinic and IDEXX that time is of the essence as travel and quarantine must be set up in ******, the place I am moving, in advance, but the Titer test results MUST be available in order to do so. I paid $558 in full and have followed up with Nehalem Animal Healing twice a week--about four times--since the test was done asking about the progress, Each time, Nehalem Vet reached out to IDEXX, an IDEXX representative told them they had no way of being able to tell when the test results would be completed. I phoned an IDEXX branch in ***** and spoke to a supervisor, *************************, who refused to give me information on the status of the testing. She would not tell me when it would be completed and could not sight a state or federal law for refusing to do so, simply that it was company policy not to disclose the length of time it takes to get test results back. (I wasn't even asking for the results of the test; just when they would be ready.)I request the immediate release of my dog's Titer test results to Nehalem Animal Healing in *******, ******. Their contact information is: Nehalem Animal Healing Vet, **********************************************************. If IDEXX does not provide the test results by Thursday, May 30, 2024, I request a full refund: $550 for the Titer test + $8 for the medication. Sincerely,************************* ************************ mobile: ************

    Customer Reviews

    4 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jacob C

    1 star

    02/27/2024

    IDEXX is the single most exploitative corporation I have worked at in my entire career.Supervisors and team leads are dating one another or already related by marriage. That should tell you just about everything you need to know about the power dynamics allowed by this company: cronyism is in full effect.Laboratory employees are treated as worse than disposable treated as actual sub-human, indentured garbage. Subjected to extreme physical, verbal, and emotional abuse in hazardous working conditions with dangerously excessive workloads. Most employees are in some form of a cast or brace at any given time due to job-inflicted repetitive strain injuries. The skin on my thumbs was blistering and peeling off within a single month of work, due to the sheer amount of tube capping, uncapping, and snapping I was forced to perform as a serology tech. Had I remained with the company for any longer (than the 6 months I barely survived), I absolutely would have developed rapid-onset carpal tunnel and arthritis. And I held one of the BETTER tech positions.My department lead openly mocked before my fellow coworkers my prior work experience, my disabilities, and my requests for accommodations. When I finally filed for **** I was illegally terminated mere days later. When I pursued the appropriate channels to report this discrimination and abuse to corporate higher-**** I was met by a "cone of silence" befitting the fascist dynamics of the police or armed forces.Virtually every employee is a chain-smoker and an alcoholic, to cope with the excessive pace and brutal physical toll of the labor and to come down afterward, respectively. I have never known a more unhealthy and unstable group of employees in my life physically, mentally, and emotionally.I could not recommend a company less for anything, aside from an immediate EEOC and human rights watchdog investigation.

    Local BBB

    Better Business Bureau in Eastern MA, ME, RI & VT

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