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ComplaintsforCreation Landscapes
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Complaint Details
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Initial Complaint
11/22/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid this company to install composite decking and a pergola at my home in March. To date they have not completed the work or responded to multiple requests to come back. At least 1/3 of all the deck boards are simply laid on the deck frame and not secured in any way. The pergola sitting atop it made of solid wood beams is missing vital support pieces. In no state would this pass any code requirements.Customer response
12/04/2021
I have not heard from the business in response to my complaint.
I am very disappointed in the lack of communication from this company.
Although our pergola is beautiful and deck is nice, all we wanted was a return trip to fasten the deck boards down. They were not nailed down initially and now are rising up.
A simple return to fix the problem would have sufficed.
Thank you.Initial Complaint
10/20/2021
- Complaint Type:
- Order Issues
- Status:
- Unanswered
To whom it may concern: The purpose of this letter is to file a complaint against a H363137**3238313831H-member company and to request the assistance of the H363137**3238313831H in resolving this complaint. As the Homeowner at ****************************************** I am filing this complaint against the following company (contact information is directly from the H363137**3238313831H website): H34323432383534**3337H ******************************************************* ************ Mr. ************************** Owner (It is important to note the following: (1) **************** uses the name "******* Rodriguez" when representing H34323432383534**3337H; (2) **************** uses a different contact address form that listed on his H363137**3238313831H listing: "** ********************************************;; and (3) *************** and ********************** do both use the same phone number as is posted on the H363137**3238313831H Website. A brief project description and detailed complaint against H34323432383534**3337H follows: * As the owner of the home located at ****************************************** I engaged with H34323432383534**3337H on April 7, 2021 via contractual agreement (See Attachements 1A, 1B, and 1C) to perform the task of renovating a large, 489 square foot residential deck. The total cost of this project was $20,000. * On April 7, 2021, H34323432383534**3337H verbally agreed to begin work in "early May, 2021". This work ended abruptly on 7/28/2021 with ********************** ******* from the job site before a formal project walkthrough could take place with the Homeowner. * From its beginning, this project had serious, ongoing problems with a lack of project management, a complete lack of communication with the Homeowner, serious trash management issues, and poor treatment of H34323432383534**3337H employees. When I asked ********************** for a project status on 6/26/2021, I was told that. "...the project would be complete when it was complete...". I followed up that conversation with a letter to ********************** (see Attachment 2) expressing my concerns in writing and making some suggestions for improvements. Unfortunately, improvements did not occur, and the project continued on its downhill course, which created an extremely stressful situation for me, the Homeowner. *Since Mr. Rodriguez**; departure on 7/28/2021, I have contacted him on three different occasions with the request that he return to my home and correct the outstanding issues. On each of these occasions, ********************** has cancelled these appointments. * A list of outstanding issues, along with supporting photographs, is attached to this letter (Attachment 3).Customer response
10/31/2021
I have not heard from the business in response to my complaint. I will be sending the Better Business Bureau a letter via the **** regarding the fact that Creation Landscapes is refusing to reply to your request.
Thank you.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.