ComplaintsforKG Remodeling, LLC

• Initial Complaint

  06/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  RE: contractual agreement beginning 7/12/2021 with promised completion of 8/15/2021. Nearing the end of Oct 2021, ***** promised the contractual fixes were completed. This was not the case. Throughout the time *************************** business engaged in work at my property (132 Western Avenue Waterville), I expressed concerns regarding performance issues, including damages caused, unprofessional work, teenage crew members and children overwhelming the house/parking, smoking on the property, and theft. I listed the issues & advised that recouping the costs in court would be the next action if the issues were not successfully addressed. ***** signed and agreed to fixing the issues. I outlined the inappropriate charges and detailed significant issues with performance and cost inconsistencies. A total of 11,086.64$ was provided by me to contractor. I've attempted to resolve this many times.Upon inspection of the final work, I found the painting was unprofessional. Instead of fixing a leak in the bathroom /repairing caulk/adhesive issue- the water was turned off & no caulk or adhesive fixes occurred. The shower surround wasn't sealed/installed in a waterproof manner. The previous new bathroom surround, industrial oven fan system, and some cabinets were stolen. The floor repair (contractor caused) was mismatched. The buffet, doors, and trim were not painted. Flooring was not cut to fit. Little was leveled or finished with professional skills. The never have to do anything to the kitchen, again had drawers with no bottoms and damage to the remaining cabinets were not professionally repaired (Duct tape held these drawers together). Ceiling tiles were not appropriately strapped in and damaged, 'knuckles' on the new ceiling were damaged. Contractor/Crew damaged the lawn, heckled the tenant, smoked in the house, put a drop ceiling up that was specifically removed prior to the start of their work, failed to install items, & performed unprofessionally & fraudulently.

  Customer response

  06/30/2022

  I have not heard from the business in response to my complaint.

  Business response

  07/17/2022

  Customer hired my company to do work in an apartment. I own apartments and the customer seemed familiar with my work as I was referred to her by her sister. 
  
  Customer repeatedly told me to complete the work in the manner I would in my own apartments and that she wanted "lipstick on a pig". During the initial turnover of the apartment there were quite a few reasonable concerns that the property owner observed and brought to our attention so that we could make the changes. There was some issue with being able to get to the property at the time due to exposure to covid and other issues.
  
  Customer estimated $7,000 in damages during our time in the apartment. I agreed to fix the issues listed out by the customer AND paint several of the other areas in the dwelling in an effort to make it right by the customer.  We completed the repairs and finished painting the specified areas. The last communication that I got from the customer was that she was still unhappy with the caulking job around the tub, but that the painting in the dwelling looked good and that she would reach out to a different contractor to complete other work (the customer and I had talked about windows & doors that she needed to replace, a tree removal concern, etc.. I assume(d) this is the additional work she referenced) and wished me well in future endeavors. 
  
  
  To address some of her concerns listed:
  
  "Knuckles" in the drop ceiling: Customer had an existing drop ceiling. The drop ceiling was attached to the trim above the cabinets. The trim was removed and the supports for the drop ceiling were now short about a foot from the wall. Rather than having to remove the drop ceiling and re-do it we used rivets on a support that was directly above a cabinet. This is exactly what I would have done in one of my own units as the customer instructed me to use my judgment. The customer was on a budget of $10,000 (including material) to do as much renovations as we possibly could in her dwelling. 
  
  Flooring repair: Customer claims that we damaged the hardwood flooring in the living room. We were primarily using that area to dry cabinets. I stated that I didn't believe we caused this damage, but I would repair it in the same manner that previous people have made repairs to the flooring in the room. At this point I was being recorded by the property owner's brother-in-law so I pointed to a few other spots in close proximity to the area in question and explained exactly what I intended to do and that it would match those repairs rather than the original flooring. I explained the process that I planned to use and that it would look like those other patches more than once.
  
  Theft: Nothing was stolen; customer outlined three items in particular. 1 in this complaint was the shower surround that was installed by the previous contractor. The shower wall was cut incorrectly by previous contractor and was not usable---it was therefore disposed of.
  
  1 gallon of paint customer decided not to use: I'd be happy to replace the gallon of paint from *******************************. I brought the paint home to try it on a piece of trim and the customer and I decided that we would forego using it. It remained in my unheated garage and was ruined over the winter.
  
  Kitchen exhaust fan: Customer had a kitchen exhaust fan that was by my estimation upwards of ***** years old. The item in question was soaked in grease and grime when we took it off the wall it was leaking grease on the floor. The item was brought to the parking lot as to not damage the flooring/make more of a mess in the apartment. It was inadvertently discarded after the decision was made not to re-install it due to the condition of the item. These range hoods can be purchased for around $200.00 brand new.  
  
  Customer states in her complaint that she sent me a letter. I do not have a copy of this available. If you could please send it to ************************************* I'd be happy to address it further.
  
  ***********************,
  Owner
  

  
  

  Customer response

  08/01/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I have tried to answer this multiple times, and the program isn't saving my response or pictures. *****, you know you cheated and cut corners the entire job, and you never once admitted that. You treated this job like a side gig, and did shoddy work. You had the ******** wrestling team do demo and then apologized for breaking cabinets. You never did my design, your design isn't functional at all- as the oven blocks the shelves you decided to put in without asking. You didn't put up the backsplash. You re-hung a drop ceiling that I had pulled out. You cut into and drilled into my floor. And, you continue to deny this unprofessional behavior. 

   
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

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