3 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Robert J
1 star05/13/2023
Millwork City can easily scam a customer out of their money. It happened to **** ordered a 59 inch bathtub which they billed to my credit card immediately, but never shipped. Millwork City states that there are chain issues regarding shipping due to Covid. And that is how the scam begins. Millwork City simply needs 60 days past the billing cycle for a customer to be denied refund from the credit card company. As a customer, your only recourse is a refund from Millwork City. Wow! What a great scam. Charge someone for a product and never ship it. Millwork City is in the clear after 60 days from a billing dispute. Millwork has your money and needn't ship the product.How is this not a fraudulent business practice?. Order an item, immediately charge a credit card, and never ship it. As a credit card holder you have only 60 days for a refund based upon a charge dispute, and 180 days for a refund based upon fraud. Do not engage with Millwork City as you will probably regret it!
Millwork City Response
05/14/2023
The customer recently called into our sales department during weekend hours and was advised to call back into our customer service department during normal business hours. They were also given the name of our office manager to expedite their claim being made. This customer has not provided our customer service team with any information regarding the claim that they are making so that we can research if their order was shipped or cancelled. The customer has made no such communications with management to date and instead of creating a negative review, they may want to instead take the time to provide the information needed for ** to research their claim. This customer's initial phone call referenced a purchase made 12 months ago and they are expecting ** to make a determination if what they are saying is correct without any information.Review from John L
1 star10/16/2021
Not only does Millwork City provide terrible customer service, but it appears to engage in fraudulent business practices. Order an item totaling close to $1,500. Millwork City immediately charged my credit card (i.e., before shipping) and I never received an order status. Started calling after a couple of weeks of no communication. Called six times and **** who answered the phone couldn't provide any information. Finally, on my last call I suggested that perhaps the item is no longer available, and she agreed. I asked for the card to be refunded. She responded that a refund request needs to be emailed to customer service. (Why do I need to send an email when it has been established that the item is not available?) I did receive a response to my email request for a refund stating that it would be issued within 5 - 7 days, but the refund never happened. Finally, had to initiate a refund through my card provider. It's been seven weeks since the card has been charged, and I have a provisional credit from the card issuer. However, I now have to complete and mail an extensive form to formalize the refund. I have spent considerable time and effort dealing with this incompetent business, one that perhaps leans towards scamming customers by holding onto their funds as long as possible. Do not engage with Millwork City as you may regret it. There are certainly more honest businesses out there deserving of your patronage.Review from Mike P
4 stars09/26/2021
Recently placed an order for House of ******************* Series balusters. I placed the order on a Wednesday evening and they arrived on Sunday morning. HOF had perfectly packaged the balusters, which arrived in perfect condition. Contrary to other reviews, a positive experience all around. Millworker City offered the best price, reasonable shipping and surprisingly fast service.
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