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ComplaintsforRiver Valley Credit Union
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Complaint Details
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Initial Complaint
12/17/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Was given a 2 refunds from Charter Spectrum to my river valley account in the amount of $100.21 each. River Valley has misappropriated the refund on our account, and now it is missing. We would like the missing money from our account.Business response
12/27/2023
Account was first ************************/refunded on 12/6/23. The 2nd refund was posted on12/18/23.
Member was told on 12/15/23 that RVCU needed to inquire about the 2nd refund, but that we would contact them back on Monday 12/18/23. On 12/18/23 the 2nd credit WAS located AND posted AND member was informed.
Customer response
01/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
04/14/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
My debit card has been unable to work at the atm for cash with drawls. I contacted the bank and they gave me no resolution other than to drive miles away to receive cash. They stated the couldnt send me a new card because that wouldnt solve the problem they didnt provide any resolutions at all to get my card to work at the atm. I do not have the time to always go to the bank to collect cash during business hours. The rep I spoke with even refused to connect me to a supervisor l. I just want my card to work again. I really want to cancel my account but its even more inconvenient having to switch over all of my information for everything just because river valley refuses to fix the problem.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.