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ComplaintsforRapid Consulting LLC
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Complaint Details
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Initial Complaint
04/09/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
ORDER ******** I ordered 4 emergency radios from this company. They say they are pre-programmed but they are not. I finally got them and they are not long distance radios and do not have the capabilities aadvertised. I tried to program them as they did not come programmed as promised (or stated on the box) and they do not allow you to program them either. I contacted the company and their answer is ridiculous. I either need to pay for them to program them, buy another cord so I can program them, or send them back and pay for shippping and a restocking fee that slides based on how much programming they think did or did not happen. Their entire operation is fraudulent. I want my money back immediately.Initial Complaint
03/21/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased 2 radios on Jan 25th which worked great so I ordered 6 more but after 1 week they suddenly both stopped working. I sent an email spoke with I believe ******* and he sent me out 2 new sim cards and I installed them per his instructions. They both still not working. Now I received my other 6 radios and again none of them are working. There email response time is not what they say on there VM It's very difficult to communicate with them. They usually stop responding to my questions after one email. I can't get hold of anyone. I love the radios if they work otherwise please send me a shipping label and a refund. I would be very happy if someone with better communication and would be willing to remove this review if this gets resolved right away.*****
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.