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Find a Location

Planet Fitness has 1 locations, listed below.

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    Business ProfileforPlanet Fitness

    Fitness Center

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1368 S Main St, Adrian, MI 49221-4307
    BBB File Opened:
    9/23/2016
    Years in Business:
    9
    Business Started:
    1/1/2015
    Type of Entity:
    Corporation
    Number of Employees:
    15
    Business Management
    • Mr. Justin Bailey, General Manager
    Contact Information

    Principal

    • Mr. Justin Bailey, General Manager

    Customer Contact

    • Mr. Justin Bailey, General Manager

    Industry Tip

    BBB Tip: Need to get in shape? BBB has tips for joining a gym

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/02/2022

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    In 2020 my local planet fitness cut their hours due to Covid-19 so I cancelled my account with Planet Fitness because they were closed by 11pm which is when I get out of work. I had a standard membership for $10 a month up until cancellation. But on 1/26/2022 I was charged $20 by Planet fitness which I assume would be for a "Black Card Membership" which I've never had. The following dates I have been charged for despite having my account cancelled prior: December 17th, 2021 - $10.00 November 17th, 2021 - $10.00 October 18th, 2021 - $10.00 September 17th, 2021 - $10.00 August 17th, 2021 - $10.00 July 19th, 2021 - $10.00 June 17th, 2021 - $10.00 May 17th, 2021 - $10.00 April 19th, 2021 - $10.00 On March 1st, 2021 PF tried charging me a annual fee of $39 despite not having an account which luckily my bank Chime was able to return the money to me. But despite not paying the annual fee due to having bank stop payment somehow PF continued to charge me anyways monthly. February 17th, 2021 - $10.00 January 2021 - PF did not charge me December 17th 2020 - $10.00 November - PF did not charge me October 19th 2020 - $10.00 September 17th 2020 - $2.26 (Unknown what this charge was for) Mind you I have contacted PF several times to quit charging me via (**** ******** & their email *************************** PF can check the login history of my account and confirm I have not been to PF since they shut down due to Covid in 2020. So I obviously want my $120 back that PF has taken and to quit being charged further. This isn't a isolated incident either there are thousands of reviews online of PF charging people despite cancelling their accounts. Maybe its a incompetent worker or a problem with the system but it's about time to get it corrected so we can move forward.
    Read More

    Customer Reviews

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    Local BBB

    BBB Serving Northwest/West Central Ohio and Southeast Michigan

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