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          Find a Location

          Kapnick Insurance Company has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileKapnick Insurance Company

            Insurance Companies
            Multi Location Business

            Contact Information

            333 Industrial Dr.

            Adrian, MI 49221

            Get Directions
            Visit Website
            (888) 263-4656

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 78

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Kapnick Insurance Company has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              333 Industrial Dr., Adrian, MI 49221
              BBB File Opened:
              10/12/1998
              Years in Business:
              78
              Business Started:
              1/1/1946
              Business Incorporated:
              3/13/1969
              Type of Entity:
              Corporation
              Number of Employees:
              92
              Alternate Business Name
              • Kapnick & Company, Inc.
              • Kapnick Insurance
              Contact Information

              Principal

              • Jim Kapnick, President

              Customer Contact

              • Jim Kapnick, President
              Additional Contact Information

              Fax Numbers

              • (517) 263-6658
                Primary Fax
              Read More Business Details and See Alerts

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/15/2023

              Complaint Type:
              Customer Service Issues
              Status:
              Answered
              Kapnik failed to close my 2022 fsa account after all funds were used in 2022. This caused a major issue when I started to use my 2023 funds. There were purchases made in 2023 using my 2023 money that the items were return and refunded. All the funds got applied to my 2022 account. Instead of the apporiate 2023. These funds never had anything to do with the 2022 account. Now the 2022 account is due to close today and they are denying me ask to my money. They are not only refusing to put the money in to the apporiate 2023 account. They are also lying to government and having 2023 chargers post to the 2022 account. This is all because they didnt close out an account the had $0. They refuse to fix there system that automatically issues any credits to the oldest account open. In my cases the 2022 account instead of the 2023 account they came out of and need to go back into. This is a governor account fsa that they messed up and now are going to take my money that I contributed and not allow me to use it because of there system errors. They know they have this issue every year but fail to fix it . THIS WHOLE ACCOUNT NEEDS TO BE FIXED FROM THERE NEGLIGENCE AND ALL THE MONEY THAT I CONTRIBUTED FOR 2023 NEEDS TO BE IN MY 2023 ACCOUNT FOR MY USE IMMEDIATELY. I will also be reporting to the government that Kapnik is knowingly misusing fsa funds for apporiate benefit years and refusing customers access to there money.
              Read More

              Customer Reviews

              1 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Liz L

              10/24/2023

              I have had nothing but negative experiences with Kapnick, unfortunately. I signed up through my company to set aside money for our childcare. Every time I submit a claim to get the money to actually pay for childcare, the claim AT BEST takes 4 weeks to process and be paid out. Most months I have to spend a significant amount of time calling and emailing to find out the status, and am usually given conflicting responses. I recently had several claims that had been approved months prior, be retroactively denied. When they fixed the error, they accidentally repaid me for the claims. I mailed them a check to repay them, but they refused to pay out any additional claims until they received my check (which was for the error THEY had made). I would have much rather paid taxes on the money than have had to fight for my money this much. They are incredibly disorganised, and different staff have given me different answers to the same question. I warn everyone at my company to stay away from signing up for their HSA/FSA.

              Local BBB

              BBB Serving Northwest/West Central Ohio and Southeast Michigan

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