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ComplaintsforKV Landscapes
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Complaint Details
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Initial Complaint
02/08/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We have used KV Landscapes for many years for snow removal from our private home, as well as a couple of adult ****** care homes that we operate. We paid in full for the entire winter. They plowed a couple of times but only after I contacted them and asked them to come because they didnt do it on their own. In a recent snow storm they came one time and then just stopped coming. They also stopped responding to any communication from us. I have texted, called, left voicemails, sent pictures of cars stuck in the driveways, etc. No response. No plowing. We had to hire someone else to come and clear the snow from our driveways. It is very important that these driveways stay clear during the winter months so emergency vehicles and transport vehicles for disabled adults can access the homes and provide their services. We paid $1800 for the season. I have requested a refund of $1200 but they have not responded to my request. This refund would reconcile what we will have to pay another company to continue the work for the rest of the season. I have included screen shots of the text messages I have sent without any response from them.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.