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Business ProfileforGarage Door Pros, LLC
Additional business information
On December 20, 2022, BBB Serving Eastern Michigan and Upper Peninsula contacted the business to request that the company cease its unauthorized use of the BBB Accredited Business logo and substantiate, modify, or discontinue advertising claims on the company's website. Specifically, the business advertises "100% Satisfaction Guarantee", "Home Advisor Top Rated", and "Best of Home Advisor 2017 Winner".
According to the BBB Code of Advertising, "The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB." Code of Advertising section 20. Warranties/Guarantees states, "Advertisers should only use "satisfaction guarantee", "money back guarantee", "free trial offer", or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the customer's request."
While the business removed the BBB Accredited Business logo, as of February 22, 2023, the business has failed to substantiate, modify, or discontinue advertised claims.
At-a-glance
Related Categories
Overview
Business Details
- Location of This Business
- 3864 Trade Center Dr, Ann Arbor, MI 48108
- BBB File Opened:
- 1/8/2016
- Years in Business:
- 8
- Business Started:
- 10/30/2015
- Business Incorporated:
- 9/9/2015
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Mr. Basel Mustafa, Owner
- Contact Information
Principal
- Mr. Basel Mustafa, Owner
Customer Contact
- Mr. Basel Mustafa, Owner
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
3 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
10/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Customer Reviews
1 Customer Reviews
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Most Recent Customer Review
Danny M
05/25/2024
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