ComplaintsforPosh Hair Company
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Complaint Details
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Initial Complaint
08/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have to wear a wig. Went to ******* to buy a new one and she talked about how she could fit the piece perfectly on my head and just how knowledgeable she was with extensions and wigs. I paid 2000 and walked in to pick it up only to realize she already cut it and it completely showed my bald spot and didnt fit my head. She would not refund my money instead insisting it was an honest mistake and she could replace it. I pleaded with her. She wouldnt refund. She ordered me a really low value piece, still doesnt fit my head. I never signed anything. She also wont tell me if shes licensed or not and she did cut the piece while it was on my head which I recently found out is illegal. I just want my money back to go back to my old place and wear what Im comfortable in.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.