Customer ReviewsforGold Star Mortgage

I would not recommend Gold Star Financial. My ** was *********************. They were very unorganized, they didnt know what forms they needed from me to ask for. They were hard to get in touch with for not only me but my realtor as well but when they needed information they wanted to rush me as if its wasnt due to their lack of organization. They did not inform me on information that should be explained to a first timer. When asked could the appraisal be explained I was told it was good & as is but yet it was subject to improvements. This caused my first time purchasing experience to be a nightmare. I was told to borrow out of my 401k to close 4 days before the closing expected closing date. The ** was definitely in it for there personal gain and not to help me get the best deal.

Thank you for bringing this matter to our attention and allowing us the opportunity to respond. While Gold Star strives to make the mortgage loan process smooth and easy for our borrowers, inevitably there are pitfalls and delays along the way, many of which are out of either Gold Stars or the borrowers control. We would appreciate the opportunity to learn more about this situation. Please email us at ********************* so that we can better address your review.

They are calling under different phone numbers constantly and I want it to stop.It is disturbing when they say "this is Pat, you are on a recorded line" and I tell them I don't know who they are calling but it isn't me and NEVER CALL ME AGAIN and they continue. The last one wa today and it was from a area code in my area. I assumed it was a phone call from my Dr which I was waiting for. He would not stop talking and I hung up after saying do not call again. This is such an invasion of privacy.

Please accept this as a response by Gold Star Mortgage Financial Group (Gold Star). Gold Star has received reports from various individuals of an increased volume in fraudulent calls that are attempting to appear as representatives of Gold Star. Every incident reported to Gold Star thus far has not involved a past or current Gold Star consumer but rather these appear to be spam/spoofing calls to random individuals in an attempt to ****** personal information to perpetuate identify theft. Please remember that caller ID information can be faked to make you think that a call is coming from a trusted person or business. In response, Gold Star has reported these spam calls to the appropriate authorities. As a reminder, Gold Star will not call you and ask for your account information or any other non-public personal information. If you receive a suspicious communication, do not respond and do not use any contact information provided. We certainly apologize for any inconvenience this may have caused this individual. Please know that Gold Star is doing everything it can to report and stop these calls. We appreciate you bringing this matter to Gold Stars attention and providing Gold Star with an opportunity to address this individuals concerns and respond accordingly.

They are calling daily using false numbers please report them to the feds!!!

Please accept this as a response by Gold Star Mortgage Financial Group (Gold Star). Gold Star has received reports from various individuals of an increased volume in fraudulent calls that are attempting to appear as representatives of Gold Star. Every incident reported to Gold Star thus far has not involved a past or current Gold Star consumer but rather these appear to be spam/spoofing calls to random individuals in an attempt to ****** personal information to perpetuate identify theft. Please remember that caller ID information can be faked to make you think that a call is coming from a trusted person or business. In response, Gold Star has reported these spam calls to the appropriate authorities. As a reminder, Gold Star will not call you and ask for your account information or any other non-public personal information. If you receive a suspicious communication, do not respond and do not use any contact information provided. We certainly apologize for any inconvenience this may have caused this individual. Please know that Gold Star is doing everything it can to report and stop these calls. We appreciate you bringing this matter to Gold Stars attention and providing Gold Star with an opportunity to address this individuals concerns and respond accordingly.

They have been calling three or more times a week, harrassing me to refinance even though I have asked them numerous times to stop calling me. They are absolutely relentless...I would use them under any circumstances because either they are too stupid to understand No or they lack the professional integrity...Talk about being a bunch of ******, but they burned any future chances with me

Please accept this as a response by Gold Star Mortgage Financial Group (Gold Star). Gold Star has received reports from various individuals of an increased volume in fraudulent calls that are attempting to appear as representatives of Gold Star. Every incident reported to Gold Star thus far has not involved a past or current Gold Star consumer but rather these appear to be spam/spoofing calls to random individuals in an attempt to ****** personal information to perpetuate identify theft. Please remember that caller ID information can be faked to make you think that a call is coming from a trusted person or business. In response, Gold Star has reported these spam calls to the appropriate authorities. As a reminder, Gold Star will not call you and ask for your account information or any other non-public personal information. If you receive a suspicious communication, do not respond and do not use any contact information provided. We certainly apologize for any inconvenience this may have caused this individual. Please know that Gold Star is doing everything it can to report and stop these calls. We appreciate you bringing this matter to Gold Stars attention and providing Gold Star with an opportunity to address this individuals concerns and respond accordingly.

Gold star mortgage did not pay a family member of mine 30 hours of accrued vacation and sick time in direct violation of ******** labor laws.

******** labor laws do not require an employer to pay an employee for unused accrued vacation and sick time at separation unless the employers policy specifically states otherwise. In ********, employers are permitted to establish a policy that denies employees their accrued vacation and sick leave at the time of separation. In ********, Gold Stars current policy is to not pay employees unused accrued vacation and sick time at the time of separation. This policy is clearly set forth in Gold Stars Employee Handbook, which is required to be signed by every employee.

Excellent efficient service. Loan was completed in less than a month. Highly recommend!!!

Thank you for choosing Gold Star Mortgage! We appreciate you taking the time to share your experience. Please keep us in mind for any future lending needs, we are always here to help.

********************* with GSF DO NOT USE. I was in contact with this lady from May up until about 2 weeks before closing. Received a phone call about needing a document from the **** Everyone knows that requesting documentation from the *** is a process. This firm requested check stubs, bank statements, etcwith no hesitation on my part to provide. We paid for an Inspection, Appraisal and we had to pay for a second Appraisal due to Hurricane ***. This is money you dont get back when the seller will not ***** another extension because your lender is jerking you around. This should be against the Law. This firm had months to review our documents and requests additional documentation but 2 weeks before closing was a nightmare. After losing out on this home, we never received an apology from the firm on money lost or time wasted. I WILL NEVER RECOMMEND GOLDSTAR VERY DISAPPOINTED!!

Please accept this as a response by Gold Star Mortgage Financial Group (Gold Star) to the inquiry submitted by *************************** (*****) through the Better Business Bureau. Please know that Gold Star takes every consumer inquiry seriously and always welcomes the opportunity to review and continuously improve our customer service. Gold Star has completed its investigation into Fausts inquiry. Based on our investigation, and without disclosing protected consumer information, Gold Star determined that Fausts loan experienced multiple challenges, including, but not limited to, a natural disaster, a disaster inspection, investor requirements, and previous obligations. Despite Gold Stars attempts to assist ***** with her lending needs and help her through these challenges, ***** ultimately withdrew her conditionally approved application.While Gold Star strives to make the mortgage loan process smooth and easy for our borrowers, and while we make every effort to get our borrowers to the closing table on time, inevitably there are pitfalls and delays along the way, many of which are out of either Gold Stars or the Borrowers control (i.e., appraisal delays; employment verification delays; title delays; insurance delays; underwriting/credit/qualifying issues; and natural disasters). We appreciate you bringing this matter to Gold Stars attention and providing Gold Star with an opportunity to address Fausts concerns and respond accordingly.