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Find a Location

Homepoint has 18 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Homepoint

      Ann Arbor, MI 48105-2963

    • Homepoint

      9190 Priority Way West Dr Ste 300 Indianapolis, IN 46240-1437

    • Homepoint

      4 Gatehall Dr Ste 217 Parsippany, NJ 07054-4522

    • Homepoint

      3525 WhiteHall Dr Ste 500 Charlotte, NC 28273

    • Home Point Financial

      2 Ravinia Dr # 5001 Atlanta, GA 30346

    Business ProfileforHomepoint

    Mortgage Lenders
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Current Alerts For This Business

    Out of Business:
    According to information in BBB files, this business is no longer in business.

    At-a-glance

    Customer Reviews

    4.32/5stars

    Average of 279 Customer Reviews

    Customer Complaints

    96 complaints closed in last 3 years

    5 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Homepoint is a national mortgage originator and servicer, funding residential mortgage loans in all 50 states. Homepoint primarily funds mortgage loans as a wholesale lender. As such, Homepoint also functions as a business-to-business (B2B) entity, funding consumers’ purchase and refinance mortgage loans through its nationwide network of partners, which includes independent mortgage brokers, credit unions and community banks.

    Business Details

    This is a multi-location business.

    Find a Location

    Homepoint has 18 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Homepoint

        Ann Arbor, MI 48105-2963

      • Homepoint

        9190 Priority Way West Dr Ste 300 Indianapolis, IN 46240-1437

      • Homepoint

        4 Gatehall Dr Ste 217 Parsippany, NJ 07054-4522

      • Homepoint

        3525 WhiteHall Dr Ste 500 Charlotte, NC 28273

      • Home Point Financial

        2 Ravinia Dr # 5001 Atlanta, GA 30346

      Headquarters
      Ann Arbor, MI 48105-2963
      BBB File Opened:
      3/4/2016
      Business Started:
      11/8/2011
      Business Started Locally:
      11/8/2011
      Business Incorporated:
      11/8/2011
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation

      Customer Complaints

      96 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/16/2024

      Complaint Type:
      Billing Issues
      Status:
      BBB unable to locate business
      I'm urgently contacting you regarding the inaccuracies on my credit report stemming from the sharing of my personal information with credit bureaus. This has led to significant financial and emotional distress.As per 15 USC 1681 Section 602, I affirm my right to financial privacy and expect my information to be treated confidentially.Moreover, under 15 USC 1681 Section 604(a)(2), a consumer reporting agency is prohibited from disclosing account details without my explicit consent, which I have not provided.The errors tied to HOME POINT have adversely affected my financial standing, necessitating immediate correction.Additionally, I stress adherence to 15 USC 1666(b), which prohibits creditors from treating credit card payments as late under specific circumstances.Below, you'll find my account details for your reference:Account Number: ******************I urgently request a thorough review of my account, prompt rectification of the credit report inaccuracies, and strict compliance with federal laws governing my information.Failure to address these concerns promptly may result in legal action. I appreciate your immediate attention to this matter.Sincerely,***************************** *******

      Customer Reviews

      279 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Krista L

      1 star

      10/10/2023

      Their customer service is poor and they offer open ended explanations that do not resolve a situation. I made two payments to my mortgage on accident thanks to their confusing website. I took back one payment and they sent a notice saying they charged me $15 yet in the same notice said to disregard if payment was made ( I did). My mortgage was sold to another affiliated vendor and Home Point and *************** refuse to remove the fee. POOR SERVICE!

      Local BBB

      BBB of Detroit & Eastern Michigan

      BBB Reports On

      BBB reports on known marketplace practices.

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